1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Misuse may lead to prosecution. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. (f) We may stop providing the Fast Tag Scheme at any time. This agreement is between you and Merseytravel. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Find more information here. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). 13. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 3. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. 13. 11. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. I applied for my Solo Term Time Ticket online, when will I receive it? Merseytravel Saveaway Ticket Terms and Conditions of Use. Misuse of the concession may lead to prosecution. We are sorry for any inconvenience caused. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. There is no activation fee applicable for a replacement Apprentice Travelcard. 1 You can use a Solo Ticket on most ordinary bus. MetroCard is a smartcard for public transport tickets. 10. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. This clause 9 also applies to accidental destruction of a My Ticket. 1. DefenitionsAccount Holder means the holder of the Fast Tag Account. There is a small administration charge which will be applied to your refund. Don't let them take you for a ride. If the ticket is not suitable for your travel needs please visit the. Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. More about. Buy one at the beginning of term for your daily bus j, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Over 60s; People with Disabilities; The . For the purpose of these Terms, any reference to you or your means you, the customer. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). Can I see details of journeys that I have made? or any staffed Merseyrail network station within Merseyside*. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. 1.3 These Terms were last updated in November 2020. You can combine different types of season tickets for journeys through different areas or zones. Please keep hold of this to help staff with any queries. Nothing in these Terms will affect these legal rights. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Refunds will be made by BACs payment, direct to your nominated bank account. Within these areas the Railpass is valid on all local train services of participating operators. This clause also applies to accidental destruction of a Railpass. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. MetroCard is a contactless smartcard for public transport tickets. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. 8. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We will refund a Term Time Ticket in line with our refund policy. If you have aMetroCardyou can now buy and renew your ticket online. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. Conditions for using the tickets and information for people who apply. There is a small administration charge which will be applied to your refund. Walrus cards will disappear from circulation over time. 1.3 These Terms were last updated in December 2020. We advise you to register your card online so that we have a record if you lose it. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. You can buy a Solo ticket for a week, a month, a year or a term. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. I no longer need my ticket can I have a refund ? A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. The Solo Adult Annual Ticket will also specify its date of expiry. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. Tag Scheme at any time visit aMerseytravel Centreacross the region and buy it over the.. 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