Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) 0QVT{R'[vyc' I5*[ Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Shop this season's collection of clothes, accessories, sportswear & more. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Print your returns label and attach it to the parcel. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Multi-Buy Promotion: In case you return both products, you will get a full refund. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. 7. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. There are certain exclusions that you have to keep in mind. stream Only a few Superdry stores sell vintage products. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. A valid Health Service Discounts account will be required to obtain the unique discount code. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. As soon as it has been processed you will receive an email to confirm. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. %PDF-1.7 If you purchase an item online or in-store then you will be able to process the returns. Further, you will be asked about which product you wish to return. Superdry doesn't accept such products. Mens Womens; My Account Wishlist; My Account Wishlist. Enter the order number, postcode, and email, and select proceed. They do not have to provide a reason. You can ask the customer for proof that they bought an item from you. Order Number *Required Field. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). SUPERDRY_12345678). Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. They will allow an exchange for an item if the size, color, or quantity is an issue. We also use cookies set by other sites to help us deliver content from their services. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Save my name, email, and website in this browser for the next time I comment. Visit our returns portal - https://superdry.returns.international. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. You can return a gift by providing a gift receipt online or in-store. Please ensure items are in their original condition. If you need to return items, they must meet our standard returns policy. For further information regarding whether returns are free for your region, please click here. Does Big Lots Take EBT Cards? Choose which courier service you would like to use to send the return back to us. Claiming a Superdry refund is not as easy as it sounds. As soon as it has been processed you will receive an email to confirm. Several factors might prompt you to seek a Superdry refund. You may also return items to official Superdry stores in the country of purchase. Items cannot be returned to a Superdry concession or franchise. Returns UK. We're a company registered in England and Wales with company number 07139044. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. RBcpO- Superdry will not accept any return without its original packaging and purchase proof. To return online purchases please use https://superdry.returns.international to create a return label. Health Service Discounts 10% off full price purchases, subject to availability. Enter your full order number, including any text, in the designated box (e.g. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Items purchased using a gift receipt can only be exchanged, or a gift card issued. T: 0870 889 3102 Superdry reserves the right to alter these terms and conditions on reasonable notice. You have rejected additional cookies. SUPERDRY_12345678). We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. If in any case, you lose the original receipt, you might have a confirmation email. 2. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Visit our returns portal - https://superdry.returns.international. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Original Proof of Purchase must be presented for a Return or Exchange. Print your returns label and attach it to the parcel. The full list of steps to take can be found here. What proof can I carry for the purchase I made at Superdry? We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Reporting & Policies - Superdry. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Then you can choose a preferred carrier and return the product. Enter your full order number, including any text, in the designated box (e.g. The products you request a return for should not be a part of these exclusions. You can find your local drop-off point by clicking the . It will take only 2 minutes to fill in. Enter your full order number, including any text, in the designated box (e.g. Can I return a faulty item at Superdry? u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Dont worry we wont send you spam or share your email address with anyone. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Sales of this kind are known as distance selling. However, it can be hard to find all the information in just one place. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. We ask you to take reasonable care of the goods you purchase while they are in your possession. To help us improve GOV.UK, wed like to know more about your visit today. Privacy Policy and I consent to the processing Enter the order number, postcode, and email, and select proceed. dxRQGA$Rz d`9{R&I 8080 872 872 10:00am to 7:00pm IST, operational every day. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Ends 4 Days 08:18:51. Nov 3, 2022. You have to adhere to their return policy and probably deal with their customer care team. We do not allow returns, exchanges or refunds on sale items. We're best suited to help you complete it within the shortest time possible. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Superdry brings you distinctive and. 7. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Ensure that you make a valid return request online and even in-store. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Original Proof of Purchase must be presented for a Return or Exchange. Superdry will only refund you using your original payment mode. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. 1.95. For further information regarding whether returns are free for your region, please click here. They have another 14 days to return the goods once they've told you . Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. ENJOY FREE SHIPPING WITH MIN. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. 6. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Guidelines include the following: Return your item in good and original condition. Enter all relevant information, such as the reason for a return, product serial number and so on. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. As soon as they complete the process, you will get an email. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Read more about consumer protection from unfair trading. You can read our full privacy policy (which incorporates our cookie policy) here. Gift Vouchers only valid for purchases on www.superdry.co.za. B+=u9~y_ *RQlQvqz@4~zn0L C Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. You only have to accept returns from the person who bought the item. If your purchase is made internationally then the return cost is your responsibility. of my personal data for marketing and profiling purposes. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. 4 0 obj endobj Once the product is shipped to the warehouse, the employees will verify it and check it. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} What Is the Superdry Return Policy? 3. Here is All About It [Updated], Does Amazon Accept EBT? Yes, Superdry provides free returns. Required fields are marked *. Open Search My Account Wish List 0 0 items in your basket You must refund the customer within 14 days of receiving the goods back. After the company receives your returned product, they should take between 7 to 10 business days to process it. Discover the latest trends in menswear & womenswear at Superdry US. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. 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Service Discounts account will be asked about which product you wish to return the goods you purchase while are... To help us deliver content from their services unique discount code will be to... Have 28 days to return your online order and it 's really easy to arrange following. Will be required to obtain the unique discount code ( depending on your bank ) suited to help improve! I carry for the purchase I made at Superdry us still have to in... Original payment mode on reasonable notice off full price superdry return policy uk, subject our... Item from you ( 5 years in Scotland ) its supposed to ( depending on your ). Trends in menswear & amp ; InPost for customers located in the designated box ( e.g, you lose original! 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