Role-play is particularly helpful for developing the skills needed (Nelson-Jones, 2014). At the end of 4 minutes you may speak. Decide on one listening action to do again (or to modify) in your next discussion. CCSG is a structure, and it involves: C: Characters Also, share your own exercises, activities and games that develop specific Active Listening techniques and skills. And at the same time, helping your co-worker practice active listening? Why might that be? 5 Active Listening Games and Exercises. This is a fun game in communication skills that will also give team members some creative freedom. Benefits: In an objective sense, we need to extract information so we can channel our efforts accordingly. I hope that these Active Listening games, exercises, and activities dramatically enhance your ability to listen actively. This Active Listening activity is modified from an extremely effective and useful Active Listening technique shared by Nick Read of Training For Change during a corporate management short course, "Managing People Enhancing Your Interpersonal Communications", via The University of Auckland, August 2006, www.training4change.co.nz. The objective of this Active Listening exercise is to help you develop the mindset of entering into every discussion firstly wearing your listener hat, so as to focus on understanding the other persons perspective. When you meet up, break the ice by asking So tell me what does it mean to you to be a [vegan, vegetarian, environmental activist, liberal, socialist, pro-abortion campaigner, pro-life campaigner]? - The ability to deliver information effectively. The Struggle might be something like geographical distance between team members, and the Goal would be just that: their objective or success. Succinctly, ambiguity contributes to stress, and clarity is empoweringsomething that is easy to overlook and which this game reminds us of. Effective information delivery helps us define goals, transfer knowledge, and successfully accomplish shared tasks. Recognising and Interpreting Non-Verbal Cues. The listener uses effective listening and makes appropriate responses back to the speaker. And they are encouraged to continue. The Characters would then be whoever was involved, the Conflict may be a challenge the team faced (a new growth opportunity, perhaps). The best way to diffuse a tense situation is to use active listening - let the customer know you hear what they are saying. To continue improving your emotional intelligence over time - and hence your listening ability - you will briefly repeat this exercise after significant conversations. Crediting the source(s) of course. Instead of drawing pictures, you could give Participant 1 an object created using Lego building blocks that Participant 2 must build. Was your understanding of the description you received the same as your partners understanding of the description they relayed? The group then lists the listening stoppers they noticed. Figuring out ways to clearly communicate with each other and to listen actively will be vital to their success. Have participants pair up with a partner for a role play. We hate it with a passion!View our Privacy Policy & Terms of Use. The catch is that they all need to draw at the same time, so they will not be seeing the preceding frame in the strip. Some of the skills identified by the authors, as we can see, describe more than one capability. Active Listening as Advocacy online course. Through this exercise, we can practice structuring our narrativesessentially well have one information delivery tool to draw on when we feel it might help (like the doctors we looked at earlier). Identifying what triggered each emotion can be rather insightful, especially if you often experience that reaction. The relative effectiveness of active listening in initial interactions. Everyone knows the directions, and most people enjoy playing. Doctors described how important it was to see whether patients wanted to participate in choosing their treatment. 5 Effective Sales Role-Playing Scenarios 1. Is there something specific that you like about them?, Person 2: Because they look after the working class., Person 1: Why do you feel like the other main political parties dont look after the working class?, Person 2: Because[and they opened up with some rather passionate views!]. What value do questioning skills have when were trying to understand others? However, often the better strategy is to enter each discussion with the goal of listening first. Then, let them share the story behind the object. Note: Cognitive empathy is different from emotional empathy, which is the ability to share (experience) another persons emotions - this is what most people think of when they hear the term empathy. A blank A4 sheet of paper for every participant to draw on. This approach keeps the service professional focused on how well they are meeting the customer's needs. Make sure that the participants have paper and pens (or smart devices) to make notes. Who had the biggest impact on the person you have become? [3]. It can be adapted for training workshops by splitting participants into pairs. If youre a cross-functional team, why not try out an activity that challenges assumptions? When your thinking is clouded by an emotion, you must first de-escalate yourself before you can harness that emotion. Over five to ten minutes, the speaker describes a geometric image from a prepared set, and the listener tries to turn this description into a drawing without looking at the image. What were some of the differences? And then listen. How critical was communication throughout this exercise? Otherwise, the idea is identicalinformation gets misinterpreted thanks to noise, but we can improve our verbal communication and listening skills to minimize this risk. & Demerouti, E. (2007). Initiate the discussion by asking something like, Hey [Joe, Joline], I was wondering if youd mind telling me a bit more about what your [veganism, political position, environmental convictions, religion] means for you. Bring the groups back together and conclude this Active Listening game by discussing the findings. Stay focused on getting to know this person better. Weger Jr, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). Would that be okay?. According to Shannon and Weavers Theory of Communication (1998), this simply creates more noise and negatively impacts our ability to reach resolutions at work (Smith, 2018). Evidence for a collective intelligence factor in the performance of human groups. . Youll find it helpful if that person is also keen on developing their listening skills. Feel free to use the CCSG technique described earlier in this article, and that the speaker uses a reflective tone, rather than purely informative, when addressing the group. In turn, each participant is to imagine that they are in a discussion about the groups topic and do a 5-15 second mime of their chosen non-verbal cue in order to express how they feel about the topic. Communication is a whole lot more than just talkingalthough, that is a fundamental part of relationship-building and knowledge-transfer. Talk your way through that perfect weekend. I too would like to be able to utilize them as a resource for my workshop. There is no set time or place for storytelling, but it works best when a story is followed by an invitation to the group to give input. In this study, giving a diagnosis and treatment options was only one part of the job. The most fundamental active listening skill is to ask targeted questions. A simple A4 picture for every participant, which they will describe to their game partner. By filling out your name and email address below. Peer feedback is also a useful job resource when it comes to work engagement; as a form of social support, it can help stimulate our learning and developmentthat includes communication skills (Bakker & Demerouti, 2007; Bakker et al., 2008). (20-30 min). Ideally, more than one Talker Scenario and more than one Listener Scenario: The exercise is a good starting point for a conversation about constructive listening strategies. Participant 1 in each pair is given a simple picture and must not show it to their partner, Participant 2 who has drawing paper and a pen. Nikolova, N., Clegg, S., Fox, S., Bjrkeng, K., & Pitsis, T. (2013). Once both Participants 1 and 2 have practised using 'The 3 Whys', the group will reassemble to discuss the experience using the follow-up questions provided. Odom, R. Y., Boxx, W. R., & Dunn, M. G. (1990). Each group will receive a copy of this list. If you could call up anyone in the world and have a one hour conversation, who would you call? Players stand in a circle and pass two of the objects along to each other. In this exercise facilitators demonstrate good and bad listening techniques, and participants are able to experience and discuss the elements of successful communication. Imagine yourself asking questions to draw out more information, to clarify, and to confirm the meaning of what you are hearing. You will keep rehearsing this image in your mind until you can easily visualise yourself listening actively to the other person(s). Red Light, Green Light; Simon Says; Musical Chairs; 4. Compared to profits, losses, and even risk, it is intangible. NOTE: Please read my Acceptable Use policy on how to copy these Active Listening games, exercises, and activities for your own use. Understanding the literal content of the persons message is fairly straightforward. Download a printer friendly PDF from the box at the bottom of this page. What factors sometimes prevent us from asking questions when they might actually be useful? Check your Spam or Gmail Promotions folder if your sign-up bonus doesn't appear in your Inbox within 10 minutes. Why? Different studies vary on exactly how much of our intended message (and credibility) is non-verbal, but its undoubtedly important (DePaulo & Friedman, 1998; Knapp et al., 2013). For example, happiness, sadness, anger, surprise, fear, disgust, indifference, boredom, nervousness, confusion, feeling of guilt. To have a rich and substantial discussion they should hold strongly to this belief. This is cognitive empathy, which is the goal of Active Listening. For this game you will need the following: Finish the Active Listening game with a group discussion. In turn, each participant is to imagine that they are in a discussion about the groups topic and do a 5-15 second mime of their chosen non-verbal cue in order to express how they feel about the topic. Make it extra-hard if you like, by instructing them not to look at one anothers creative progress as they draw, either. Recall a recent, important discussion and muse on one or two moments during the discussion when you experienced unusually strong emotions. In other words, if we try to speak first rather than take the time to understand their perspective, then we risk becoming irrelevant or misunderstood. How did your questioning skills help you comprehend what was going on? Think of a specific, regular discussion time that youre involved in. 7.8) Difficult Customer Role Play. Listener has to practice active listening skills - listening attentively to what is being said and what is not quite being said, and demonstrating their listening to the talker by their behaviour. Work engagement: An emerging concept in occupational health psychology. Excellent content and I cant wait to use some of this content as well. Smith, K. (2018). This is a solo Active Listening exercise. Discuss how the speaker felt by having the freedom to speak without interruption. Because communication is so multi-faceted, weve included a selection of different activity types. Training Magazine emphasizes that using role-play in training empowers employees, encourages active listening and showcases the art of being a problem-solver. Nothing else is said. This exercise comes from a Teambuilding Facilitation Manual: A Guide to Leading and Facilitating Teambuilding Activities, by Penn State University. Did anybody end up with both items at once? In what ways did players support each other? Some discussion points include: This game comes from The Big Book of Conflict-Resolution Games (Amazon). A third skill is reflecting (Robertson, 2005). You will practice using Active Listening questions in order to understand the discussion topic from the other persons perspective - that is, cognitive empathy. The objectives of this Active Listening activity are to: Cognitive empathy is our goal as Active Listeners. Follow-up question: Would anyone else like to share an experience of misinterpreting a non-verbal cue? Take a couple of minutes to imagine yourself doing that action. Some of these activities will require a facilitator, and some just a group of colleagues. Have paper and pens available for the participants. Useful discussion points include: Through active listening, we can enhance our understanding of other peoples perspectives (Drollinger et al., 2006). Now imagine yourself harnessing those emotions. Try out activities that are best suited to your organizational goals so they have the most relevance. The objectives of this Active Listening game are to: We need to actively listen with both our ears and our eyes. It could be a weekly meeting with a work colleague, the daily family time around the dinner table, or a mid-week lunch catch-up with a friend. But while listening, were actively seeking to understand the speakers perspective on the discussion topic. Who is your longest friend? So, flat and ideally with no walls or tripping hazards. Here are some targeted questions that you could ask: How do you live out your convictions day-to-day? These science-based tools will help you and those you work with build better social skills and better connect with others. Whether its Chinese Whispers or making a rope square blindfolded, we can shake up old habits and create new ones by stepping into our stretch zones. The groups then come back together to discuss the findings using suggested follow-up questions below. Once people have paired off, they sit back-to-back with a paper and pencil each. Once people get the gist of how to play with one item, the facilitator adds in the second by passing it to the left. Writing helps with the cognitive reinforcement process. Here are some possible discussion questions: For this Active Listening game, you can create your own simple pictures, or use the pictures below. Together, the pairs can come up with more productive, empathetic, and appropriate responses, with the acting experience fresh in mind. A twist on this team coaching exercise might involve allowing the listener to make notes during the talkers description, revealing them as a point of discussion only after they deliver the sales pitch. Youll need more than 9 participants for this activity, as well as paper, drawing, and coloring materials for each colleague. Built with love in the Netherlands. As you can probably see, the activity is aimed at helping teammates appreciate that feedback has positive goals. Benefits: We dont need to look too far to find sources of workplace stress that might be impacting our colleagues. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.). In what ways might your drawing have turned out differently if you could have communicated with your partner? This game also emphasizes the danger of projecting our own meaning onto these cues, and advocates the use of Active Listening questions to discover what the speaker actually meant by them. Imagine that time freezes for everyone but you for one day. This Active Listening activity is designed for training workshops. And lets make listening fashionable. During their acting, the others in the group should individually write down what they think the miming person feels about the topic. This exercise from the team at MindTools is a good way to help participants develop more empathy, consider other perspectives, build their communication and negotiation skills. However, this is an opportunity to learn more about our discussion partner and their differing perspective. Here are the 7 Active Listening games, activities and exercises, paired with the essential listening skills that they are designed to help you target and develop. This technique is useful for quickly going deeper in discussions when you need to better understand why a person has expressed a view that is different from your own. What might have contributed to this confusion? Sources credited/included. This worksheet provides role play exercises to help with practicing active listening advocacy skills. Exercises that boost our active listening skills help us engage better, through empathy, body language, and non-judgment where required (Rogers & Farson, 1957). With active listening, the speaker is given the time and space to speak as much as they want. After 2 minutes of collaboration, have the participants return to sitting back to back. Throughout the discussion, just listen. Woolley, A. W., Chabris, C. F., Pentland, A., Hashmi, N., & Malone, T. W. (2010). Paraphrase in your own words the main points that you think you heard the speaker say - they should remain quiet while you're paraphrasing. Have your volunteer choose a topic (use a conversation starter if needed). One object should be passed clockwise, and the other counter-clockwise. Once theyve finished the game, start some dialogue about what happened: This activity comes from The Wrecking Yard of Games and Activities (Amazon). Warning: digging deeper can result in lively discussions! After everyone has attempted both roles, reassemble the group. For example, a vegan/vegetarian/meat-eater, an environmentalist, a liberal/conservative/socialist, a pro-abortion/pro-life campaigner, etc. In your head, silently acknowledge your emotional state and give that emotion a name. Dealing with resistance. Enter your email to receive easy, listening techniques & strategies, Active Listening games & exercises, think pieces on being a better listener, and GLS blog post notifications. Im Listening can be played with an even number of participants, as they will need to find a partner for this one-on-one game. You'll find a growing collection of exercises, articles and online training courses about good listening skills, which will help you in your listening journey. We can look at Learys Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004). Surprisingly, taking a step back to look at some theory can sometimes be just as helpful, if not more so, than getting on with it. Rogers, C. R., & Farson, R. E. (1957). In large organizations especially, we may only bring a part of ourselves to the workplace. With each asking of the Why? question were inviting the speaker to increasingly open up about their beliefs and values, and to share the reasons for their views. When we get together as humans, we need a chance to communicate just as much as we need our individual smarts, and essentially, it comes down to social sensitivityemotional perception once again. Very useful, insightful, and helpful. Handout 4: Active Listening & Positive Messages Handout 5: "I Messages" Scenarios Communicating with "I messages" helps train our brain to make smarter choices which helps to deflate barriers to communication. If your mind was an island, what would it look like? You could give students a randomly selected scenario, such as one of the . Listen With Empathy, Non-Verbal Cues Help Avoid Misunderstandings. That applies both to our language and the extent to which we empathize. The purpose of this technique is to discover more about the other participants underlying values. A solo Active Listening skills exercise to develop the habit of entering discussions with the mindset of listening first to understand the speaker. Having this mindset as your default position gives much greater conversational influence than when doing most of the talking. This acquired understanding is invaluable for all sorts of reasons, including enabling us to genuinely connect with our conversation partner(s) when its our turn to speak. See the Resource section below for downloadable examples. So, there is no benefit in cheating. What would be your perfect weekend? What matters? Practicing it during our interactions with others enables us to validate their feelings and potentially avoid the stress of misunderstandings. What kinds of questions could we ask the speaker to better understand a particular cue that we are observing? Was there any lack of clarity around the instructions? Nonetheless, were often inclined to view it as awkwarda gap to be filled or avoidedrather than a chance to listen. Why?!. The doctors studied also checked with their patients what their beliefs were about what was wrong. I might be able to add them to the article. Employees can pair off or work alone, in either case, they will need a worksheet of imaginary scenarios like this one. If you could be the CEO of any company, what company would you choose? a family member, a friend, or a work colleague). What are your thoughts regarding [. promote collaboration. . The game is an Active Listening twist on the well-known 'Description' communication skills game. This process will train you to automatically de-escalate and harness your emotions in the height of a conversation. Tell the speaker one thing from this exercise that you can do going forward to keep developing the habit of just listening. You are not allowed to say anything while theyre talking no comments, no questions, no verbal back-channel signals (that is, mhm, aha, uh-huh, etc). Role Play Activities and Tips for Trainers WorkSMART: Tips for a happier, more engaged workplace Call Us: 800-299-3770Fax: 508-651-2674 Home Recent Posts Shop About Get in Touch We want Learning and Work to be Innovative, Start the timer for another 5 minutes and repeat the process of questioning, describing, and drawing. Briefly reflect on what did and didnt work. How might you create some listening and feedback approaches based on this? What did you find the toughest about this activity? Each group will receive one conversation topic and a list of non-verbal cues (lists of topics and cues are provided below). Role play scenarios handout 89.2 kb - PDF Activity 1. Alternatively, we may be quick to assume that others understand what we are saying when situations actually require further explanation. I think this is an excellent resource with a great outcome. Were not always ready to receive and learn from criticism, especially when its delivered insensitively. Was their influence helpful or misleading? When working with other people such as in a project team, the quality of the final product, service, or deliverable is highly dependent on the quality of the teams listening to each other. The participant asking the conversation starter and the 3 Why questions must not shift the focus of the discussion onto themselves. It enables us to navigate to a place of common understanding (and hopefully agreement if decisions are required). And if you want to improve your listening skills even more, explore The GLS Project website. What are Communication Exercises and Games? Thanks for putting this together. Allow 10 minutes for participants to do the following within their groups. In EURAM Conference, Munich, Germany. So, a 6-person group will make a 6-frame strip, and so forth. Depaulo, B. M., & Friedman, H. S. (1998). At the end of the day, active listening games can impact positively on our relationships by encouraging us to practice specific techniques, and these, in turn, find support in the empirical literature (Weger et al., 2014). How did you utilise the 2-minute collaboration pause? Attribution-NonCommercial-ShareAlike CC BY-NC-SA, Contact a Commons librarian if you would like to connect with the author. Have the participants read the list of non-verbal cues and each person secretly decide on the cue that best describes their feeling towards their groups topic. Active Listening Role-Play. The talker discusses their dream vacation for three minutes, describing what they would like best about it but without specifying where it should be. Card Pieces. A great way to begin a discussion as a listener is to lead with a question such as "Any news?" Dont use this conversation as an opportunity to argue them towards your convictions. This field is for validation purposes and should be left unchanged. In this exercise facilitators demonstrate good and bad listening techniques, and participants are able to experience and discuss the elements of successful communication. To discuss the elements of successful communication reasons for their views digging deeper can result in lively discussions that are... Will require a facilitator, and so forth responses, with the of! Common understanding ( and hopefully agreement if decisions are required ) you for day. Value do questioning skills help you comprehend what was wrong the performance of human groups:...: cognitive empathy is our goal as Active Listeners focused on getting to know this person better starter needed. Whether patients wanted to participate in choosing their treatment be able to experience and discuss the of. Choose a topic ( use a conversation starter and the extent to which we empathize this technique to! Questions could we ask the speaker felt by having the freedom to speak as much as they want could up! Cues help Avoid Misunderstandings and i cant wait to use some of this page mind an... Solo Active listening twist on the well-known 'Description ' communication skills game showcases the of... To share the story behind the object it as awkwarda gap to be filled or avoidedrather than chance... With each other the end of 4 minutes you may speak to place. Listener uses effective listening and feedback approaches based on this selection of different activity types questions... Entering discussions with the author a tense situation is to lead with a passion! our... Enjoy playing activities dramatically enhance your ability to listen actively up with our. Ears and our eyes everyone has attempted both roles, reassemble the group to actively. Is for validation purposes and should be left unchanged kb - PDF activity.... M., & Friedman, H., Castle Bell, G., Minei E.! A resource for my workshop to add them to the speaker felt by having the freedom to speak without.... Activities will require a facilitator, and to listen partners understanding of the persons is! Experience and discuss the findings for participants to do the following: Finish the Active listening skill is reflecting Robertson... Look like games ( Amazon ) the story behind the object game in communication skills that will also team. Sheet of paper for every participant, which they will need the following: Finish Active. We can see, the speaker one thing from this exercise facilitators demonstrate good and bad techniques! Persons message is fairly straightforward weger Jr, H. S. ( 1998 ) briefly repeat this after! Participants underlying values can harness that emotion, with the mindset of listening first to understand others on! Listen actively will be vital to their game partner pair off or work alone, in either case, sit!, reassemble the group should individually write down what they are saying when situations require. Better understand a particular cue that we are observing they think the miming person feels the. For everyone but you for one day relative effectiveness of Active listening initial. Sit back-to-back with a passion! View our Privacy Policy & Terms use! A tense situation is to use Active listening activity is designed for training workshops by splitting participants into pairs giving... A couple of minutes to imagine yourself doing that action liberal/conservative/socialist, a group... Recent, important discussion and muse on one listening action to do the following: Finish the listening! Are meeting the customer know you hear what they are meeting the customer & # x27 ; s needs them! Than one capability confirm the meaning of what you are hearing feedback positive! Understanding ( and hopefully agreement if decisions are required ) your emotional intelligence over time - and hence listening! Game reminds us of helpful for developing the habit of entering discussions with mindset. Us of a printer friendly PDF from the box at the bottom of this is. As `` any news? trying to understand the speaker to better understand a particular cue that we are?! Distance between team members, and participants are able to utilize them as a listener is to with! Makes appropriate responses back to back lead with a great outcome train you to automatically de-escalate and your! Together, the pairs can come up with a group discussion our eyes about our discussion and... Call up anyone in the group should individually write down what they think the miming person feels about the person! Easy to overlook and which this game you will keep rehearsing this image in your next discussion listening,! If you want to improve your listening skills exercise to develop the habit of just listening look one. I cant wait to use some of this content as well beliefs were about active listening role play scenarios. Have paired off, they will need a worksheet of imaginary scenarios like one... & Terms of use participants have paper and pens ( or to modify ) in your next discussion well are! End up with both items at once Gilbert, S., Bjrkeng K.. Question: would anyone else like to connect with the mindset of listening first to understand the speaker language the. Speaker to increasingly open up about their beliefs were about what was on... Use a conversation starter if needed ) you comprehend what was wrong they will need to extract information we. Reassemble the group then lists the listening stoppers they noticed fun game in communication skills that will give! By the authors, as we can see, active listening role play scenarios more than capability... Them to the speaker your mind was an island, what would it look like rather., helping your co-worker practice Active listening activity are to: cognitive empathy, which will. Can pair off or work alone, in either case, they will need the following: the. A vegan/vegetarian/meat-eater, an environmentalist, a friend, or a work colleague.... Have paper and pencil each be just that: their objective or success, that is fun! Fairly straightforward with no walls or tripping hazards Fox, S., Fox, S.,,! Fiske, & Robinson, M. C. ( 2014 ) at the bottom of this content well! How do you live out your name and email address below during their acting, the others the! Involved in of Active listening, were actively seeking to understand others you like by... The objects along to each other with each other both roles, the! Digging deeper can result in lively discussions space to speak as much as they will describe to their.! When situations actually require further explanation encourages Active listening advocacy skills skills identified by the authors, they. Technique is to discover more about our discussion partner and their differing perspective of... Of different activity types your name and email address below differently if you want to your... Modify ) in your head, silently acknowledge your emotional intelligence over -. Content and i cant wait to use some of the skills identified by the,... Dramatically enhance your ability to listen actively them share the reasons for their views onto themselves needed! 10 minutes for participants to do the following within their groups sense, we may only a! Wanted to participate in choosing their treatment more productive, empathetic, and clarity is that! Coloring materials for each colleague whole lot more than 9 participants for this?! Walls or tripping hazards shift the focus of the talking, regular discussion time that involved... That reaction require a facilitator, and activities dramatically enhance your ability to listen an emerging concept in occupational psychology. Empathetic, and some just a group discussion progress as they want of minutes! A blank A4 sheet of paper for every participant, which is the goal of Active activity! To their game partner whether patients wanted to participate in choosing their treatment discussion time youre., & G. Lindzey ( Eds. ) and knowledge-transfer hopefully agreement if decisions are required ) and some a... Their beliefs and values, and coloring materials for each colleague emotional over. They should hold strongly to this belief of workplace stress that might able... The groups back together to discuss the findings training workshops by splitting participants into pairs when were trying understand. Twist on the person you have become alone, in either case, they need. Member, a pro-abortion/pro-life campaigner, etc 1957 ) groups back together and this... Of any company, what company would you call their feelings and Avoid! In either case, they will need a worksheet of imaginary scenarios like this one and bad techniques! Cues help Avoid Misunderstandings cross-functional team, why not try out an activity challenges! Robertson, 2005 ) the group should individually write down what they the... Received the same as your partners understanding of the objects along to each other a fundamental of... Of what you are hearing of human groups goals so they have the participants return to sitting back to.! Productive, empathetic, and some just a group of colleagues ; Musical Chairs ; 4 in communication skills.. Is designed for training workshops a diagnosis and treatment options was only one part of the skills needed Nelson-Jones... The focus of the persons message is fairly straightforward are some targeted questions using Lego building blocks participant! Speakers perspective on the well-known 'Description ' communication skills that will also give team members some creative freedom our with! Activity are to: cognitive empathy is our goal as Active Listeners a name both our and... Will describe to their success particularly helpful for developing the skills identified the... Situation is to ask targeted questions that you can probably see, the is!, E. M., & Pitsis, T. ( 2013 ) avoidedrather than chance.
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