There isnt much you can do if have bough the tickets for wrong date on Ticketmaster if concert or event is set for multiple days. Calling is a 3 hour wait time. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. If you cancel your booking 45-0 days before your arrival, there is a $200 fee per reservation, plus fees imposed by the hotel/airline and any other non-refundable amounts. The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. Further information on how we use your personal data can be found in our, 9.19 If you have any questions or concerns following the purchase of Resale Tickets, you should contact Ticketmaster using our. In such cases we will instruct the buyer to return the tickets to us and we will forward them you to enable you to make such claim. I've been to every continent except Antarctica, and I always looking for the next adventure. (e) You must not include any documentation or other materials in the envelope containing the tickets (i.e. Please note, you must not post print outs of e-tickets under any circumstances, unless otherwise expressly authorised or instructed in writing by us to do so. 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. If your tickets were bought as part of a vacation package, you must cancel the entire package at least 46 days before your scheduled visit to receive a full refund (minus any non-refundable amounts). If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. 1.8 Nothing in this Ticket Exchange Policy or our. We'll let you know if you qualify when you submit your request. $5.00 for trade-ins 6 to 24 hours from departure. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. (g) You must declare yourself as a "affiliated seller" if you are: (i) a person who is employed or engaged by us; (ii) a person acting on behalf of a person who is employed or engaged by us; or. Its important to keep the confirmation number safe as it can be required later on to access the tickets. The Advanced Services may permit you to forward your season tickets to another person. 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. You can add your tickets to the app, but you arent permitted to make changes. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. Changing your ticket less than three days before your reservation date makes you subject to applicable revision fees. Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in clause 15. Yes, Ticketmaster allow to change the seats near to an event if better seats are available and you want to change your seat. I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. Return to top Commissions Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. We'll let you know if you qualify when you submit your request. Our Motto is: Lets Connect the World Better. Universal also allows you to make other changes to your vacation package, such as removing dates, changing your hotel reservations, and adding add-ons like Express Passes. Similarly, the Ticketmaster Fan Guarantee program also does not cover exchanging tickets for another event. If a buyer opts to cancel their order, they will be refunded. (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. What is the Ticketmaster refund and exchange policy? You can check the status of your order anytime by visiting your My Ticketmaster account. You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. 1. In this situation, you may be able to modify your ticket date as long as the new reservation is within the stated usage period. Under normal circumstances, Universal Studios tickets are non-refundable. Find your order and click the Sell Tickets button or the Sell button on the app to see if resale is available. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. 16.1 If we delay or fail to enforce any of the provisions of this Ticket Exchange Policy, it shall not mean that we have waived our right to do so. If you can't exchange your tickets, you may be able to sell them. 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. Can I exchange my tickets to another performance? 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. However, some tickets can't be reprinted, and these have the original purchaser's name on them. Check ticket status. If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. You can conveniently do so on Disneyland.com or Disneyland mobile app, provided that: 1) the dates are in the same tier for your one-day ticket (or the new date is in a lower tier), and 2) there are park reservations still available. 7.1 Payment to you of any Resale Ticket proceeds shall be made via Adyen MarketPay in accordance with. Ticketmaster offers the unique concept of Fan Guarantee. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. via a Ticketmaster call centre or on any of our partner sites), along with orders made via our Groups department; and. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. fully guided tours; guided private tours; self-guided tours; testimonials; about us 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. None of us can go on the new date in September. They would be able to help you out in changing the seats with available options. You'll get your money back and another fan gets to go to the show. How Can I Get Cheap Universal Express Passes? (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). Sorry we couldn't be helpful. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. Can I Change Universal Tickets Bought Through a Third-Party Seller? Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). Don't worry though - you'll still be able to get into the event. 11.7 Refunds will be made using the same means of payment as you used for the initial purchase. If, for any reason, such collection is unable to be completed and a further collection slot needs to be booked and/or a "missed collection" charge is charged to us by the relevant carrier, we may seek to recover such charges from you. 2.3 If you are making purchases or sales on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and this Ticket Exchange Policy and references to "you" refer and apply to that company or other legal entity). 9.1 All prices for Resale Tickets offered for sale on the Ticket Exchange are inclusive of VAT and are broken down as follows: (c) any per-order handling and/or delivery fees (. You may also be subject to any other specific listing conditions or restrictions imposed by us on a case by case basis and in our sole discretion. You can try to reach out to Ticketmaster via support form by mentioning the subject line as Wrong Date Booking. Find the ticket (or tickets) you no longer need. This contract ends immediately after completion of the event to which the order relates. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. Validate the all information for ticket exchange and submit. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. Your guest will need a . and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have sold/purchased the Resale Tickets. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). 7.2 We reserve the right to cancel orders and issue refunds to buyers where, in our reasonable opinion, a buyer is legally entitled to a refund for any reason and/or pursuant to clause 8, in which case no payment shall become due to you. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. skip to content. 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. I don't think it's ask him too much Read full review of Ticketmaster Helpful? "My heart grew three sizes just sitting and watching him eat today," he said. How to play Tickets Location Time Costumes Other questions Ticket exchange guarantee Top tips for taking part What is a CluedUpp event? Further information on how we use your personal data can be found in our. Then how do I transfer my ticket to another friend if I am unable to attend due to work schedule the next couple months? Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. We inform the venue that the tickets have been sold to you so there will be . 13.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the ". If we are unable to contact you to confirm your order with the correct details, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability. Yes In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. If you go to any Universal park and your experience is less than enjoyable, talk to Guest Services rather than attempting to resell (or gift) a partially used ticket. 4. However, the exchange process varies depending on the event and the seller. 15.1 If we need to contact you, we will use your Ticketmaster account contact details. Universal Studios tickets are non-transferrable. (d) You must provide us with the tracking number of the consignment (if applicable), within 24 hours of dispatch or such other timeframe as we direct. Select the game that you transferred ticket (s) for. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . Select the order you want to exchange under My Tickets Section. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywoods Ticket Center at (866) 258-6546. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. Where we make any such changes, we shall post the updated version of this Ticket Exchange Policy on our website. Set your price or use our recommended price and tap List tickets. Ticketing Website App Something else. The format usually includes a combination of numbers and letters. You can send an email invitation with a link to transfer your tickets and if the recipient accepts your offer, the tickets will be placed into the recipient's Ticketmaster account. 10.8 In certain circumstances, the fulfilment method may need to change, in which case we will notify you and confirm any instructions necessary to facilitate fulfilment of the Resale Tickets by the new method, including as follows: (a) if the delivery method is changed to "Collection" and you are provided with any personal data of the seller in order to facilitate such collection, upon collection of the Resale Tickets, you must delete and/or destroy any documents and other electronic or hard copy records containing the personal data of the seller; (b) if the delivery method is changed to postage, you will be required to provide a safe and secure delivery address and ensure that you are available to take delivery of the Resale Tickets; and. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. (i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently. Simply click on "My Tickets" in the mobile app, then "Change Ticket" on the next page. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. What if I can no longer attend my event? Note: Usually 2.5 per ticketare charged for changing the tickets for different date as administrative and handling fees. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. If in doubt about any of your tax obligations, you should seek specialist tax advice. 10.3 Where Resale Tickets are being fulfilled by way of physical tickets (as opposed to via e-delivery) you are responsible for providing a safe and secure delivery address and ensuring that you are available to take delivery of the Resale Tickets (which may be delivered by any postal or courier provider). 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. It will also be your responsibility to calculate and account to the relevant tax authorities for all applicable taxes in relation to the sale price of Resale Tickets. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. 5.7 You are responsible for ensuring the safe, secure and timely delivery of Resale Tickets to buyers. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. 6. 1.5 We provide the Ticket Exchange so that customers who have purchased Primary Tickets from us are able to offer the same for resale on a safe and secure basis. What Happens If Ticket Prices Rise After My Purchase? Unfortunately, no. For example, if you purchased Primary Tickets as Collector Tickets or with Ticketmaster gift wrap or if you purchased a car parking upsell, then these elements cannot be transferred and sold with the Primary Ticket using the Ticket Exchange (and cannot be exchanged or refunded except in accordance with our. 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). Log into your account and select from the list of 'Upcoming Events'. Discover millions of events, get alerts about your favorite artists, teams, plays and more plus always- secure, effortless ticketing. Tap the Remove Listing button to the right of the listing you want to remove. We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. This will be the same price you paid, or less if you wish. We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). Ticketmaster exchange tickets option helps its users to exchange the ticket for a different date than purchased ones if due to any reason user isnt able to attend the event. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. Select the tickets you want to change and touch "Continue." In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. Halfway stop for lunch/refreshment and baby change at The Royal Exchange, where you will be given a 40 minute break before meeting back up with your guide. To increase your odds of changing or canceling your itinerary without a penalty, tweak your plans within 24 hours of making your reservation to . How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. 2.7 We reserve the right to terminate your account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future if: (a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account; (b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account; (c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account, including unauthorised contact between sellers and buyers or potential buyers; (d) we are ordered to do so by any legal or regulatory authority; and/or, (e) you otherwise breach the terms of this Ticket Exchange Policy or any other applicable policies (including our, 2.8 You may close your account by contacting us using our, 2.9 Termination of your account and/or cancellations of any purchases, listings or sales under this Ticket Exchange Policy (or purchases under our, 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. However, some places in Orlando openly advertise that they buy unused tickets, putting the legality of the whole operation in question. Can You Change Universal Studios Ticket Date? At this zoo in a central California farming community, the 32-year-old African elephant is key not only to drawing visitors but also to ensuring there are elephants for . Neither shall we be liable for any loss or damage sustained to your property or belongings or those of any guests under your booking attending an event. (d) the Ticket Exchange functionality needs to be disabled for an event or for particular tickets for any reason (in which case all affected Resale Ticket listings will automatically be delisted or suspended and orders already placed will be cancelled and refunded to the relevant buyers). Changing the seats are only allowed if your booked tickets meet below requirements: If above requirements are met for changing the seats, try to reach out Ticketmaster customer support team asap through Contact Us and Keep subject line as Change Seat Request or similar subject line. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Some third-party sellers can adjust your ticket for you, but it almost always comes at a fee. No, you can transfer all or some of your tickets. Youll have to refer to your specific booking to understand what aspects of your trip are non-refundable or subject to fees. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . In mind there are separate Ticket numbers for add-ons like seats, upgrades and bags unable to attend to. 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