The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. What is the purpose of the rating system? Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Both programs use the Regal Cinemas mobile application. We asked for a restart but that didn't happen. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . These boards can cause slip, trip and fall hazards for our guests as well as our staff. You can check your Gift Card balance anytime. Please call theatre for any local restrictions. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. This page will provide you with a list of our theatres, sorted by state. Signifies that the rating board has concluded that the film rated may contain some adult material. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. checks for MPAA guideline adherence at the doormans post and theatre checks. For information about changing billing plans after that time, please contact Customer Relations. To receive a student discount you must currently be a student. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. I enrolled but cant find my Subscription Pass. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. What actions has Regal taken in regards to the coronavirus? To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. You can, however, use Apple Pay to make payments on the App. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. I dont see it. On the Confirm Order page, enter the gift card number and 4-digit PIN. Below are answers to frequently asked questions about the Subscription Program. Each plan permits you to use your Subscription Pass at certain Participating Theatres. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? Yes! They should at least recognize that they care about us having a positive experience. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. The Regal Crown Club FAQ's can be found here. All admissions are subject to the applicable Participating Theatres admittance procedures. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . If you cancel automatic payments, Regal may cancel your Subscription without refund. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. 2023 . Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. Before leaving the auditorium, please check around your seat for any personal belongings. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Please see one of our theatre managers if you have any questions regarding 3-D films. Please see Regals standard booking rules for more information (see Refund Policy). Overview of Regal Cinemas complaint handling. You can! ticket-taker) and scan the QR code on your ticket confirmation page. By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. Where can I find more information about it? The website did not show the card number in the records. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. You can manage your Subscription information via the App or by contacting Customer Relations. Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). You may enter one box office and one concession receipt per visitation date. Review Movie Club Credit Activity. Can I refund my ticket after I make my purchase? Unfortunately, no. 125 Townpark Dr Suite 300. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Edit your payment method for Movie Club. Customer Service. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Customers are the ones who make it possible for Fandango to exist. I've tried emailing customer service twice and have not gotten a response. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. We are a family owned dealership in. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. For information about refunds, please see Section F.4. Have customer service experience? Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Select a movie and showtime, and then proceed to purchase the ticket. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. All non-movie showtimes and events (such as Fathom Events, MET Opera, concerts, private screenings and sporting events) are excluded from the Subscription Program. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. I am a Regal Card member. Check Movie Club Credit Balance. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. There does not appear to be any customer service. For extenuating circumstances, please consult theatre management. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. was resolved on Aug 02, 2014. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. The Regal Crown Club rules can be found here. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. NC-17 -- No One 17 and Under Admitted. Please see the Unlimited Subscription Rules for more information about cancellation. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Can I get a refund if my Subscription is cancelled? To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. No. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Any purchase made with a gift card must go to the box office for refunds. Can I upgrade my Subscription plan to a more expensive plan? Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). General admission for all adult tickets purchased for performances during matinee hours. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. Up to five (5) Regal Unlimited subscribers can be added to your list. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. What criteria do they use? Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. I have called several times and have left a message, all to no avail. Most of the time, they are playing kids movies or some unfunny chick flick. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. 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