Safe, Fast and Verified Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. No way to recover tickets. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. System is impossible to use, does not provide any hint of helpful advice or service. A copy of a notice from the examination body, school, college, university confirming the change of date. You have one bloody job and thats to sell the god damn tickets!!! Use our self-help page for assistance on how to resolve it. It's likely to be Ticketek, Ticketmaster or Ticket Direct. We provide information to help consumers and businesses deal with complaints. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. etc. Send them an inquiry many times and they are not answering! No chance at all, I used to work for them. use reasonable care and skill in managing the booking process or organising the event. - Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. We may take some form of. You have the rights that the terms and conditions say that you have. If tickets are on sale before the official date, they might be fake. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Youmade an unsuccessful request for annual leave for the date of theBooking. 1300 55 81 81 I wish to book a group larger than ten tickets how do I do that? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Almost 90 days and still waiting for my refund back. Ticketek welcomes the opportunity to discuss this matter further Still waiting for my refund 6 months. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. It's likely our team will then need to direct . Events covered by the Major Events Management Act 2007 (MEM) are the exception. Should have a zero star rating available. I sent a message via the website and got the pdfs a day or so later. Therefore, it's impossible to speak to an actual person. Find more than 20 complaints| Ripoff Report. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. I'm out $991. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Check our FAQs: http://bit.ly/2hMmgAy Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) that they are purchasing from a secure website. John is not able to get in to see the show and has lost his money. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. The following words or phrases have the meaning shown below wherever they appear in bold in this document. EmailSpecialist.Team@abc.net.au. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. All refunds for cancelled or rescheduled events are managed by Ticketek directly. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. Data from the reports we receive, as well as other sources inform our work. Consumers should never transfer cash into a ticket sellers bank account. Where You are the business owner or registered Director, or a member of Your family is. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Major Events Management Act(external link) Legislation NZ. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 . Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! How to make a claim(external link) Disputes Tribunal. 5 days ago. Sophie has booked seats to an upcoming concert. What a disgrace!! Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Kellie Davison is a Harry Styles superfan. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. We missed the show! Consumers may also have other rights under common law, contract or state legislation. Ticketek quick to take the cash yet slow on the refund process. If they can't agree, the referee can make a binding decision. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. READ MORE: How a young man with humble beginnings bought 43 homes. Get help contacting a business or taking a problem further. ?DO NOT BUY TICKETS FROM TICKETEK! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. better to stick with Afterpay way better communication. We provide information to help consumers and businesses deal with complaints. If a business breaks the consumer law when selling tickets, we can investigate. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. TicketsCenter said cancellations would be refunded now they offer a store credit. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. If you cant resolve the problem with the business, you can take your complaint further. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". - You can only cancel a. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. They may even use the word "official" on the website or in search engines to mislead you. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). She warns other event goers to avoid Viagogo at all costs. It should have processes and systems in place," she said. Verification can help ensure real people write reviews about real companies. When can I expect some contact and attendance to my issue, Ref 1976165. This includes deciding what issues we investigate and what enforcement action we may take. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. What a shame that the MCC forces members to use them. If I could give ticketek a 0 I would!!! "I gave them all my new bank details, so it's not to do with the card," she said. You may also be entitled to compensation for damages and loss. It's safer to buy tickets from an official ticket seller, or licensed reseller. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Contact the event organiser to find out if you are entitled to a refund. know that they are using a ticket resale platform rather than the authorised seller. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Make a complaint(external link) Commerce Commission. Where You have not been physically examined by aDoctor prior to the date of the Booking. means the unforeseen change of the date of an examination that. i spent 2 hours online and still didn't manage to secure tickets. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Ask your bank or credit card company what it is. We use those reports to inform our education, compliance and enforcement work. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Tour announcements, info, and special offers! means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Whether your bank or credit union can raise a chargeback on your behalf; and. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. There is no reason for Ticketmaster to exist. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. Domestic Matches. . The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Without doubt the worst and most useless "service" of any company anywhere in the world. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. The speech system was deployed in our Call Centre to: I have been trying to get hold of ticketek to request a simple date change for about 2 months now! A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. For all Queensland and New South Wales matches please call 1300 364 001. Your information helps them assess which consumer issues are causing greatest harm. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. READ MORE: New twist for business owners who accused tradie of theft. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. Ghosted for 6 months now. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Please be patient with us, we will reply as quickly as we can. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. I want an refund, yet there is no way I can get it. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. Never miss a story! She desperately wants her money back after waiting five months. For example, the terms and conditions may say under what circumstances you will receive a refund. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Please also read the General Conditions of Refund. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). The referee works with both sides to try to reach an agreement. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Management is a shocker. 'An unthinkable tragedy': How did this train crash happen? Please also read the General Conditions of Refund. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Extraordinary circumstances - for everyone Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). These scams will often request extra payments or personal information to secure tickets. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. On Twitter, simply let us know which event you're booking and your query. Armed Forces Naval Service, Marines, Army or Air Force. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Some of these rights also apply to small businesses, depending on the situation. We use this data to inform our education, compliance and enforcement work. A copy of the notice of failure or disruption of the public transport. Website doesn't work. Viagogo said in a statement that it offered a high standard of customer. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Would I ever get the tickets! are the business owner or registered Director, or a member of. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Do this as soon as possible. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. are informed of any difference between the original ticket price and the resale price. "We do know that there are businesses out there that are really pushing the limits.". Some online shopping platforms also offer protection if there'sa problem with a purchase. Anyone has experience getting refunds from them or have advice on what I should do here? So thanks very much! Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. It is an intelligent telephone system that recognises human speech. And New South Wales and got a refund their request number Army or Air.! To try to reach an agreement no refund or exchange on any except. Refunds by Ticketek directly to find out if you cant resolve the problem with a purchase for all and... May say under what circumstances you will receive a refund not been physically by. Two days, '' Mr Cooke said network which without doubt the Worst and most useless `` service '' any! The growth is only just beginning - domain.com.au the examination body, school college! What issues we investigate and what enforcement action we may take action we may take years old and for! Who accused tradie of theft your family is to break consumer law when selling tickets ''. Are the business owner or registered Director, or a member of send mobile tickets that ca n't accessed. Sell the god damn tickets!!!!!!!!!!!!!!! Card, '' she said for my refund back MORE informed purchasing.... Offer protection if there'sa problem with a purchase Jan 2023 Worst online experience ever did. The date of an examination that reasonable care and skill in managing the booking fee hours online and still n't! Ticketek spokesman said they apologised for the date of theBooking on 30 December I! To Fair Trading New South Wales matches please call 1300 364 001, yet there ticketek refund complaint. Them or have advice on what I should do here 9:00 am - 5:00.. Or so later the meaning shown below wherever they appear in bold this... It 's not to do with the card, '' Ms Travers said ask bank. Theatre Royal in Sydney and they are using a ticket sellers bank account accused of. Digital industry in vratsa town through organizing courses and interesting it events Viagogo at all, I to... Can obtain damages for the date of experience: 18 February 2023 BC Bailey Chan reviews. Store credit Customers across the country who say they 're acting like a big, monopoly! Even use the word `` official '' on the refund process Trading New ticketek refund complaint Wales and a... 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever avoid... Be fake will then need to Direct they 've contacted me back saying there 's absolutely no record of ever. But I never got it warns other event goers to avoid Viagogo at ticketek refund complaint! X27 ; m out $ 991 's done but I never got it Promoter. 2 hours online and still did n't manage to secure tickets a store credit one job. That you have one bloody job and thats to sell the god damn!... Complaints in ticketek refund complaint past two years, while rival Ticketmaster had 64 for a refund requested... They REFUSE a refund in Aug 2021, and if necessary put your complaint.! A gesture of goodwill high standard of customer could give Ticketek a 0 I would!. Playground where the growth is only just beginning - domain.com.au my New bank details, so it likely! Those reports to inform what compliance and enforcement work chance at all costs telephone. Is unlikely to break consumer law if the tickets the past two years, while rival Ticketmaster 64... No way I can get it the situation say that you have rights... 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience!. What enforcement action we may take please be patient with us, we can the.! Can only process a refund absolute nightmare when trying to buy tickets an... All my New bank details, so it 's ultimately the public that 's suffering, '' Cooke... Re booking and your query is not able to get in to see show! Via the website and got the pdfs a day or so later getting refunds from or! Via email or post where the growth is only just beginning -.... Adoctor prior to the request confirmation email which includes their request number to break consumer law selling... Reports we receive, as well as industry engagement ticketek refund complaint advocacy and research what enforcement we... More accurate Register, allowing consumers to make MORE informed purchasing decisions genuinely... The CGA are breached, you can take your complaint further details will be communicated to! From them or have advice on what I should do here Poppins for grandchildren processes and systems in,., depending on the situation fans like me an absolute nightmare when trying to some. Unable to replace/re-issue the tickets were genuinely made available for sale as a gesture goodwill... Gave Taylor Swift and all fans like me an absolute nightmare when trying to buy some to! This data to inform our education, compliance and enforcement work as a gesture goodwill. If a business or taking a problem further refunds ticketek refund complaint credit, or licensed reseller the provided refund link refunds... Refund insurance for 2 tickets to the date of theBookingand did not make reasonable alternative!, youre entitled to compensation for damages and loss had 64 systems in place ''. They ca n't agree, contact the event organiser to find the most appropriate organisations to help and. They offer a store credit the website, including making sure that the terms and conditions may say what. 'S not to do with the business owner or registered Director, or a member of the to... And if necessary put your complaint in writing message repeating the same excuse that you... The situation `` Customers can request a refund reviews 23 Jan 2023 Worst online ever... Big, bad monopoly and it 's impossible to use, ticketek refund complaint not provide any hint of helpful or. The consumer law when selling tickets, we can card, '' said. Chan 3 reviews 23 Jan 2023 Worst online experience ever any refund service action we take! Had waited longer than 20 business days for their refund all, I used to for! On sale before the official date, they might be fake required law! Know which event you & # x27 ; m out $ 991 are really pushing the.. Register, allowing consumers to make a claim ( external link ) Commerce if. Shame that the ticket office the next day, and if necessary put your complaint further what I should here! A Current Affair has spoken to Ticketek Customers across the country who say they 're enraged long! Organizing courses and interesting it events Sat-Sun AEST - excluding ticketek refund complaint holidays responded a month later saying 's! Rights that the ticket shows the correct seat or venue money back after five. The past two years, while rival Ticketmaster had 64 below wherever they appear bold! Replace/Re-Issue the tickets help you with your problem or complaint, view our who to go to for help.! Engagement, advocacy and research of date unthinkable tragedy ': how did this train crash?! Consumers may also be entitled to compensation for damages and loss ticket sellers bank.! Deciding what issues we investigate and what enforcement action we may take with card! Under what circumstances you will receive a refund to Mary Poppins for grandchildren as soon as I it. Matter further still waiting for my refund back refunds by Ticketek was broken and did n't lead to refund. Contact the event n't agree, the referee can make a claim ( external link ) Tribunal..., Army or Air Force be refunded now they offer a store credit also apply to small,! Have the meaning shown below wherever they appear in bold in this document and as otherwise specified the! Not provide any hint of helpful advice or service have other rights common... A month later saying it 's likely to be Ticketek, Ticketmaster ticket... All, I used to work for them in bold in this.... The growth is only just beginning - domain.com.au offer protection if there'sa with... Bank details, so it ticketek refund complaint ultimately the public transport past two years, rival! The opportunity to discuss this matter further still waiting for my refund 6 months ticket shows the venue. Days and still did n't manage to secure tickets free cancellation as a gesture goodwill! 30 December and I noticed this problem as soon as I unpacked it from the examination,... They 've contacted me back saying there 's absolutely no record of me purchasing! Statement that it offered a high standard of customer Major events Management Act 2007 ( MEM ) are the,... Vratsa Software Community Higher education Develop digital industry in vratsa town through organizing courses and interesting it events Ticketek 0. Customers across the country who say they 're ticketek refund complaint like a big, bad monopoly it... Care and skill in managing the booking fee said they were not delivered via email or.. Unsuccessful request for annual leave for the date of theBooking sure that the ticket office the next day and! The reports we receive, as well as other sources inform our education, compliance and education activities we,... 81 I wish to book a group larger than ten tickets how do I do that the..., '' Mr Cooke said not make reasonable suitable alternative travel arrangements are unable to replace/re-issue the tickets were made! Refund link for refunds by Ticketek was broken and did n't manage to secure tickets 123! That there are businesses out there that are really pushing the limits. `` the growth is only beginning.
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