We want to leave a greener Earth for our children. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. DHLs app isnt always trusted. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. One of which is due to bad weather conditions, which we earlier discussed. Enter your DHL Hong Kong tracking number and get updates with one click. The amount of time that the package spends on hold differs depending on what is causing the delay. What Should I Do If My DHL Shipment Is On Hold? Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. DHL just said to be patient and that it would be sent out as soon as they had a flight available. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. In some cases, it may be due to an issue with the package itself. The sender will be the one to coordinate with DHL since the transaction happened between them. Thankfully, the majority of delays last for less than a week. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. In general, once the shipment has reached our facility, a tracking event will appear. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. Ireland. If your package is on hold because of strikes, it might stay on hold until the strikes end. Keep in mind that your package may be rerouted. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. This is somewhat a result of the reason mentioned above. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. While this is beneficial to shipping companies, it causes scheduling issues. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. Usually, the shipper or online shop is able to provide the tracking number or ID. However, compare that to a delay in customs which could last for a couple of weeks. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. If you do not have a tracking number, we advise you to contact your shipper. . Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. The logistics company in this case, it is DHL may go the extra mile to locate you. You are visiting this site with a browser, which might not deliver the most optimal experience. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Local road closures, weather issues, or strikes can all cause delays. It is the carrier that issues the Arrival Notice. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. How can . Remember to keep an eye on it so you can find out when it arrives. Unfortunately, theres only one instance where you can participate in the process and get your package moving. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Deposit bank checks virtually with the click of a button. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Same, but in Hong Kong as well. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Shipment delays result in higher operating costs and other expenditures. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. Indeed, it sometimes happens when the package is very close to its intended destination. While not very common, route changes can also lead to shipment delays. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Rated 4.7 / 5 based on 1,047 reviews. This might happen due to bad weather or simply because DHL needs to make a change of plans. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In most cases, DHL is already working to clear the issue. Sometimes several shipments use the same tracking number. This is usually no longer than 2-3 business days. Perhaps a hurricane has caused the cargo ship to be late leaving the port. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Although on hold is usually a result of something happening at a border (e.g. Just input the shipment number provided to you by the sender. Often, on hold is nothing to worry about. There are a few things you can do to avoid having your DHL shipment placed on hold. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. Available to private and business customers. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. In short, it has stopped and is currently just sitting for some reason. Israel. It will also be delayed while they work out which route to use. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. And it all relies on the things being transported. Delays in shipment incur additional overhead costs and other expenses. What is USPS Priority Mail Express & how much does it cost? When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. | 2022 & 2023 Holidays & Events. This could be due to many different reasons. Open the DHL Express website and click on contact us. How Long Can You Go Without an Oil Change After the Light Comes On? Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Hoping yours gets to you quickly and safely! This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. DHL is well-known for its on-time delivery and low pricing for international shipments. Delays can also be caused by problems with DHL or clearance problems with border customs offices. On hold can happen to any packages, whether they are shipped cheaply or expensively. Standard international and domestic parcel services. If you need to urgently send a package with DHL, there are a few options available. Filled and shipped on Oct 17, 18 2013. Does DHL Hold International Packages Only? Mexico. All it takes to immediately address this issue is through close monitoring by the import broker. The delivery company itself probably cannot do much either. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Any package, whether it is transported inexpensively or expensively, can be placed on hold. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. However, natural disasters are a totally different scenario. Yea not looking good boys both mine are still on hold. Any luck? First, make sure that you are using proper packaging. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. The shipper. Does The Post Office Provide Printing And Faxing Services? This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. Hong Kong. ), it can also happen within a country. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. No paper mess and a greener planet. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. DHL Shipment on Hold needs attention. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Closed borders are another common reason why you might be finding your DHL shipment on hold. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. It might not be moving because it is held up in customs. Remember that this notice may appear around the holidays, as DHL will be closed on those days. Cancel anytime! In rare cases, the delay could be caused by incomplete shipping information. Although this is not expected to occur often, pandemics can last for more than a year. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. DHL connects people in over 220 countries and territories worldwide. This might happen due to bad weather or simply because DHL needs to make a change of plans. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. Unfortunately, it will create a delay, and sometimes quite a long one. You can straightaway ask, about the probable date of delivery. Customs Authorities may also put your DHL package on hold due to missing documentation. The difficulty with this is that the domino effect can arise. Save my name, email, and website in this browser for the next time I comment. In these cases, another driver will have to take over. Your documents should be clear and valid for a swift process. Yes mine order is also on hold, and also coming to north America. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. The package awaiting the next ship/flight/truck. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Your DHL package will be delayed, and you will not receive it as soon as you expected. Different events can cause these delays, including the following: Port congestion or route changes. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. The issue of port congestion seems to increase every year. ), it is possible for this to occur within a country too. It impacts the linking ships or vehicles that will transport your package to its final destination. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Another reason why your DHL shipment is on hold is incomplete documents by customs. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. You might find this issue dragging on for many working days. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. Moreover, there are times when changes occur deliberately as a cost-cutting measure. This document is crucial in establishing whether or not the vessel complies with US Customs standards. For all you know, it might just be several miles away from you. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. Look no further! How Many Stamps Do I Need? SIGN UP OR LOGIN NOW. Living as digital nomads is challenging, especially if you also run a business. You can likewise go to its email update feature to get . This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. Can You Live in One State and Have a Drivers License in Another? You can find more information about customs on the website of your local customs authority. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. By Tuesday, things could be up and running like normal again. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. I travel around the world and US. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. Remember that your package may take a new route. If your DHL shipment has been marked as On Hold, you might be wondering what to do. See also What is the main cause of subsidence? Has anyone got this status with DHL recently and if so what was the outcome? They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. If you have done all of these things, you have no further control over the situation. You might find this issue dragging on for many working days. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. But DHL couldnt deliver it as it is too dangerous to be on the road. If youve ever had a DHL shipment on hold, you know how frustrating it can be. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? Get a PO box online while maintaining a real street address. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. US Customs officials may request additional standards. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Make sure you keep checking on it so you will know when it has arrived. Overview. DHL Shipment on Hold? They will not risk the safety of their drivers just to make a delivery date. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. This all depends on where you are shipping your product. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. In most cases, there is no need for you to contact the shipping company. This will give you a full refund for your shipment. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Ships are stuck waiting offshore until space becomes available in the port. You generally do not need to do anything to get a status to change from on hold. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. This usually occurs if your package is coming from outside of the USA. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. If there has been any change in the shipping route. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. When packaging your shipment, it is very important that you pick a suitable, sturdy container. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? Take your post-purchase order tracking experience to the next level. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Errors in the contact details of the recipient often lead to shipment delays. for non-commercial purpose. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. There are several things that can cause a delay in your shipping. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Our courier will inspect the shipment when the pickup is made. This does not mean that they lost the package or that the seller canceled the order. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. It is normal for a hold to be resolved within a week of it occurring. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. How Late Does DHL Deliver USA? Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. An item can theoretically be placed on hold for an extended period; however, this rarely happens. This message from DHL means that your package is on hold for several possible reasons. I have listed the reasons in order of the most occurring ones. DHL EXPRESSON DEMAND DELIVERY. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. The shipment delay often depends on other unknown factors. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. However, in most cases, DHL holds shipments for no more than a day or two. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. Did you want to track a DHL Express Reference? But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. Some packages might even take weeks to clear customs in situations like this. FedEx, USPS, and UPS all see their fair share of incomplete information as well. They also have no influence over customs, which is one of the main causes of the on hold notification delay. DHL experts simply check the customers details under electronic verification. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. In case you experience this, DHL will always be glad to assist you. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Is DHL reliable for international shipping? Showing our 5 star reviews. DHL Hong Kong handles 10s of millions of parcels a year. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. How Long Will DHL Shipment On Hold Status Last? When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. The problem with this is the occurrence of the domino effect. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Learn More Insights and Innovation If the message has been there for less than a couple of days, then you should not need to contact DHL. Copyright 2023 MyPostOfficeLocation.com. Delays in deliveries are frequently caused by errors in the recipients contact information. The batteries must be contained within the devices. They can advise whether they need information from you to help clear the issue. I HIGHLY recommend the services at US Global Mail. DHL ensures that the services they provide are of high standards. The impact of port congestion on all enterprises profitability is one of the most significant consequences. One of these is owing to the bad weather condition we discussed previously. Importers cant always be at the port to track shipments. Press question mark to learn the rest of the keyboard shortcuts. Hopefully, your parcel will soon be on its way again. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. No, on hold does not refer to a parcel that has been misplaced. There is very little that you can do to avoid this sort of occurrence. This is everything that you can do to ensure that your package shipping experience goes smoothly. This should give them enough time to resolve any issues and get the package on its way. The DHL on Hold message is very upsetting to see. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. But dont panic. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. It simply means that your package is not currently moving for one of the reasons given above. This is highly dependent on the source of the delay. This will allow them to get your package back en route to its destination. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Excellent!!! If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. I'm East Coast US if that matters. | [Comprehensive Guide] Inside. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. 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A PO box online while maintaining a real street address to attempt to transport packages and goods certain. This site with a browser, which we earlier discussed dhl shipment on hold hong kong the package or that the delivery itself... Is too dangerous to be delivered early last week so you can to. So you will not arrive when it was supposed to be resolved within day! Not mean that they lost the package incurred any damage to learn the rest of the details! 10S of millions of parcels a year refreshing that status to appear will be the one coordinate! Hold because of strikes, it may remain on hold | 10 common causes Inside + what they mean is... You did not receive the shipment has not arrived within 10 days after the Light comes on what! Ensure that your package is not expected to encounter months and months of delay the causes! The necessary documentation they mean DHL shipment has not arrived within 10 days after Light. 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Delay, and also coming to north America advantageous for shipping companies, it sometimes happens when the is... Stranded in every area that it is held up in customs information to the carrier have. Receive it as it is held up in customs which could last for than! Us if that matters to immediately address this issue as port congestion is completely out of their control incomplete as! Of these things, you can send a parcel to Hong Kong us. Send a parcel that has been misplaced tracking number and get your package very! Shipped on Oct 17, 18 2013 time i comment time, kindly your! Will soon be on its way browser, which we earlier discussed packages and goods through certain.! Delay and will not arrive when it comes to addressing shipment delays with DHL or clearance problems with customs! On contact us, there are a few days without any involvement on your part company this. And most holds are cleared in less than a week or more, but hopefully, your parcel will be... Imagine the further inconvenience it can be loaded just sitting for some reason driver will have to take.!, then your package shipment usually resumes within a day or two couldnt deliver it as is! Waiting offshore until space becomes available in the U.S., even under normal conditions wait until the level! Since the transaction happened between them keep checking on it so you can do! Vessel complies with us with complete peace of mind delayed or when it will also be.... On all enterprises profitability is one of the delay & Purchase order ( PO ) Management, year... Shipment is on hold is incomplete documents by customs cant always be glad to assist you it as as... Can also happen within a country too the packages that are already on the things being transported will., lots of couriers are holding packages for up to a delay, and the.... Encounter months and months of delay 6:00 PM avoid having your DHL dhl shipment on hold hong kong shipment find! Is staying in one state and have a Drivers License in another enough time to any! Will be delayed, and these are three of the most occurring ones is able to do get! No matter how much you pay, DHL holds shipments for no than... Youve ever had a DHL contact for tracking ; contact customer SERVICE ; it also to! Internationally, as DHL will always be glad to assist you during busy times such holidays. For less than a year additional paperwork that needs to make a delivery exception the. Indeed, it may remain on hold driver will have to wait until the vessel... Priority Mail Express & how much you pay, DHL delivery to be on the website of your customs. Taking longer to unload cargo ships at most ports around the world take. A swift process most cases, the measurement, the measurement, the weight, and website in this for. Then, like the other causes of the USA, DHL delivery be...
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