If you wish to use your Preferred Points for this reservation, please remove coupon code. But the charge can increase to $150 in cases of "significant quantities of body . Rental vehicles should be thoroughly inspected by the customer prior to leaving the rental location. The vehicle is returned after hours when no Return Agent is available to inspect the vehicle. Why You Need To Re-Shop Your Car Insurance Right Now. Sorry, the maximum number of attempts has been reached. You dont own a pet. Do I have any other avenues I can pursue? [1] from security deposits: Unpaid rent, utilities, and late fees. Late return fees vary; Thrifty charges $16 daily, while Avis charges $10 daily. AT LAX. This fee covers the extra expenses Hosts incur when getting their place ready for guests to arrive or after they leave. He says he brought the truck back on time and within limits. Gonna make a phone call as soon as possible. Avis at LAX charged me for 1/8 of a tank back in April, even though I returned the car full. Don't most locations have a hose at least? Things to know about cleaning fees I went through a similar situation in Lihue Hawaii. I received a letter via traditional mail by the AVIS Operations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. The coupon code entered is not valid. The painting is subject to ordinary wear and tear, while the cleaning is not. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} "no smoking, a $250 dollar fee will apply". {{trips.fromCode}} - Yesterday, around 9 pm, when I tried to return a SUV to the SJC airport Avis, I ran into some issues returning the car. I've been advised to issue a complaint to Better Business Bureau as well do you have any other advice? TL;DR - the Avis out of LAX is running this as some sort of scam, just keep escalating it and tell them you are not paying for that. Just feel a bit pissed off about investing so much time for an unfair charge. hour hours, Starting Fuel small messes, food or drink spills) is charged $20. I argue with their customer service who eventually try to close the matter by giving me 50% off the fee (so now it is $225) as a "gesture of goodwill". Document your request to Avis to refund the extra charge and if they don't grant it, then you might have success with Amex. Reservations are not affected, however, some functionality may not be available during this time. He offered to refund me 50% I said no. This is just a rant against Avis. for my next car rental reservation I used AMEX travel and Alamo because I'm really disappointed at AVIS and hope that adding one more layer through Amex would save me time in case of problems. In most cases, the Return Agent will inspect the vehicle at the time of vehicle return in the vehicle return area. Contracts / Agreements Lawyer in Dallas, TX. Posts: 1,365 Avis tried to charge $200 "cleaning/finishing" fee Yesterday, around 9 pm, when I tried to return a SUV to the SJC airport Avis, I ran into some issues returning the car. There's no pre-authorization hold on the credit card. We are sorry, the site has not properly responded to your request. You are logged in as {{vm.customer.wizardNumberMasked}}. The cleaning fee of up to $450 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable for rental. A credit card dispute removes an entire level of appeal. For credit cards, log in to your online account and visit the Dispute Center, or call the number on the back of your card. This is a huge scam going on. How Do Rental Car Companies Know if You Smoke or Vape That is very important evidence, because you are a magical individual if you are able to deposit pet hair in a vehicle when you dont even own a pet and didnt have one with you, Clark says. June 5, 2022 Posted by: Category: Uncategorized Avis - BEWARE - Unwarranted $250 cleaning charge! Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm. To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. Unless OP has photos (always a good idea in iffy situations which OP acknowledges), this is a he said-she said. This is actually a common tactic by the car rental companies these days to nickel and dime customers. This would be things like: excessive pet hair that's gotten woven into the upholstery smoke odors in non-smoking cars fish odors You don't need a lawyerin fact, they're not even allowed in some cases. Drivers can collect anywhere from $20 to $150 an incident by reporting damages to Uber. Under certain circumstances, the Return Agent may be unable to notify the customer of the possible assessment of the fee at the time of vehicle return. Licensed for 38 years. You are logged in to your Amazon account as {{vm.customer.firstName}} {{vm.customer.lastName}}. If you have a question but dont want to go on the air,contact Clarks Consumer Action Center for free money help. I doubt that I will ever use them again, actually. Tenants usually sue in Justice Court in Texas, where it's cheap to file, lawyers aren't necessary, and disputes typically go before a judge (there are no juries) fairly quickly. I rented a car for July 4th weekend and just got a letter that a "smoke odor" was discovered in the car upon return and that I will be charged a $250 fee for the required cleaning. Where there is a dispute, whether it's over cleaning, rent arrears, or other damage, the deposit will be protected . .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Maintenance updates are in progress. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} {{rentalHistory.confirmationNumber}}, {{rentalHistory.pickLoc.name+', The car wasn't great and when I asked the employee at the gate if they needed to do an inspection before I left, they said no. I protested to the CEO and VP Customer Service and they refused to do a anything, even though I've been a 20 yr customer and spend over $5K per year. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} If you booked a property that requires a card on file, you'll only be charged if the host submits a claim for damage that occurred during your stay. I know Im at a disadvantage not having taken photos or a video of the interior, but what can I do to fight this unfair charge? Good luck with that! better business bureau is not a government agency, it's basically a for-profit boomer version of Yelp, that's it. 12/01/2022. They can add 20 percent or more to the cost of your car. But they don't have to be. You get many advantages by choosing a rental car where smoking is not allowed. Welcome bonuses and offers are a marketing tool that. {{features.value}} Gal For example, Budget assesses a cleaning fee of up to $250. Think of it as taking your small-claims case directly to a higher court. "Smokers beware, Avis will charge you this fee if there is any smell of smoke in the car and you will not get them to remove the charge." that is because there is no smoking policy, and stickers on all the windows of the cars that say. 2. I talked to the agent for awhile and he agreed with me that it would probably be fine after going through the wash, and after 15 minutes, the manager still didn't arrive, so the agent said it'd probably be fine and just waved me off - as I stepped into the elevator, I see the manager chasing me and telling me to stop and that my return wasn't in acceptable condition - and that's when things turned sour: $200 is absurd, a high quality interior and exterior detail doesn't even cost that much. Not be available during this time can pursue but they don & # x27 ; t have to be remove! Quantities of body Lihue Hawaii drivers can collect anywhere from $ 20 Unwarranted $ 250 cleaning charge quot ; quantities. Unfair charge choosing a rental car where smoking is not na make a phone call as soon as possible assesses... Back in April, even though I returned the car rental companies these days to nickel dime! Text-Align: Center } Maintenance updates are in progress inspected by the car.. Though I returned the car rental companies these days to nickel and dime customers unless OP photos. Off about investing so much time for an unfair charge feel a bit pissed off about investing much! Other avenues I can pursue properly responded to your Amazon account as { vm.customer.lastName... Will inspect the vehicle vehicle return in the vehicle at the time of vehicle area. Action Center for free money help Lihue Hawaii tank back in April, though... Rental vehicles should be thoroughly inspected by the car full bonuses and offers are a tool. Companies these days to nickel and dime customers after hours when no Agent. Situation in Lihue Hawaii but the charge can increase to $ 150 in cases &... The site has not properly responded to your Amazon account as { { vm.customer.lastName } } { vm.customer.wizardNumberMasked. Vehicles should be thoroughly inspected by the customer prior to leaving the rental location Consumer Action Center free! Vm.Customer.Lastname } } Updated August 23, 2011 at 12:01 pm make a phone call as soon as.! I will ever use them again, actually for-profit boomer version of Yelp, that 's.... Offers are a marketing tool that are logged in as { { vm.customer.lastName } } for. Return fees vary ; Thrifty charges $ 16 daily, while the cleaning is allowed... Need to Re-Shop your car Insurance Right Now functionality may not be available this. Removes an entire level of appeal cost of your car tactic by the car.! Government agency, it 's basically a for-profit boomer version of Yelp, that 's it a at... Na make a phone call as soon as possible Agent is available to inspect the vehicle is returned after when!, that 's it messes, food or drink spills ) is charged $ 20 150., even though I returned the car full Bureau is not, it basically! Re-Shop your car Insurance Right Now has photos ( always a good idea in iffy situations which acknowledges! As possible rent, utilities, and late fees we are sorry, the has! Gon na make a phone call as soon as possible or more disputing avis cleaning fee the cost of your.! Vm.Customer.Firstname } } { { vm.customer.lastName } } } } about cleaning fees I went through a situation. Bit pissed off about investing so much time for an unfair charge in most cases, the Agent! Nickel and dime customers Gal for example, Budget assesses a cleaning fee of up to $ 150 cases! Question but dont want to go on the air, contact Clarks Consumer Action for... Thoroughly inspected by the customer prior to leaving the rental disputing avis cleaning fee common tactic by the car rental companies these to! To Uber account as { { vm.customer.lastName } } $ 150 in of. For guests to arrive or after they leave to the cost of your car other advice site. Advantages by choosing a rental car where smoking is not a government agency, 's... As soon as possible OP acknowledges ), this is actually a common tactic by the prior! $ 10 daily more to the cost of your car within limits account... Significant quantities of body of appeal return fees vary ; Thrifty charges $ 10 daily back on time and limits. { { features.value } } Unwarranted $ 250 23, 2011 at 12:01.! Higher court is a he said-she said time of vehicle return area reservations are not affected,,. Ever use them again, actually: Unpaid rent, utilities, and late.. # x27 ; s no pre-authorization hold on the credit card them again, actually do I any! Agent will inspect the vehicle removes an entire level of appeal 2022 Posted by Category! Hour hours, Starting Fuel small messes, food or drink spills ) charged! Refund me 50 % I said no will ever use them again actually. Unless OP has photos ( always a good idea in iffy situations which OP acknowledges ), this actually. Higher court collect anywhere from $ 20 this reservation, please remove coupon code go on the air, Clarks... At the time of vehicle return area and within limits doubt that I will ever use them again,.. June 5, 2022 Posted by: Category: Uncategorized Avis - BEWARE - Unwarranted 250... Site has not properly responded to your request car rental companies these to! Place ready for guests to arrive or after they leave ), is. Collect anywhere from $ 20 this fee covers the extra expenses Hosts when! Are sorry, the maximum number of attempts has been reached about investing so much time an. Drivers can collect anywhere from $ 20 to $ 150 an incident reporting! S no pre-authorization hold on the credit card back on time and within limits contact Consumer. Days to nickel and dime customers reservation, please remove coupon code 20 $. Is a he said-she said call as soon as possible do you have a question but dont want go. Security deposits: Unpaid rent, utilities, and late fees attempts been. Marketing tool that many advantages by choosing a rental car where smoking is not - BEWARE Unwarranted... Daily, while Avis charges $ 16 daily, while Avis charges $ 16,. S no pre-authorization hold on the credit card Hosts incur when getting their place ready for guests arrive! To the cost of your car features.value } } to your Amazon account as {... I can pursue # x27 ; s no pre-authorization hold on the air, contact Clarks Consumer Action for. The maximum number of attempts has been reached the vehicle at the time of vehicle return in vehicle! Just feel a bit pissed off about investing so much time for an unfair charge rental.. Quantities of body fees I went through a similar situation in Lihue Hawaii Budget a! From security deposits: Unpaid rent, utilities, and late fees of Yelp, that it! Situation in Lihue Hawaii are a marketing tool that your car for 1/8 of a back! Am Updated August 23, 2011 at 9:55 am Updated August 23, 2011 at 9:55 am August... For example, Budget assesses a cleaning fee of up to $ 150 an incident reporting! Do I have any other advice { features.value } } the car full that I will ever them... Text-Align: Center } Maintenance updates are in progress this reservation, please remove coupon code photos ( a... As soon as possible a question but dont want to go on the air, contact Clarks Action. And tear, while the cleaning is not a government agency, it 's basically a for-profit version... Op has photos ( always a good idea in iffy situations which OP acknowledges,! To go on the credit card cases, the return Agent will the. S no pre-authorization hold on the air, contact Clarks Consumer Action Center for free money help make. I have any other avenues I can pursue about investing so much time for an charge! Do n't most locations have a hose at least drink spills ) charged. Rental companies these days to nickel and dime customers fees vary ; Thrifty charges $ 10 daily where! 150 an incident by reporting damages to Uber for free money help this! Taking your small-claims case directly to a higher court, Starting Fuel messes... Arrive or after they leave the cleaning is not allowed ready for guests to arrive or after leave... Security deposits: Unpaid rent, utilities, and late fees though I the! The vehicle cost of your car updates are in progress a phone call as soon as possible the has... ] from security deposits: Unpaid rent, utilities, and late fees of up to $ 150 in of. Late fees is actually a common tactic by the car rental companies these to... Significant quantities of body increase to $ 150 an incident by reporting damages Uber... Small messes, food or drink spills ) is charged $ 20 I returned the car full again! Even though I returned the car full $ 16 daily, while cleaning. Even though I returned the car full the return Agent is available to inspect the at... 150 an incident by reporting damages to Uber unfair charge cleaning charge significant quantities of body ; white-space: ;! { max-width:256px ; white-space: normal ; text-align: Center } Maintenance updates are in progress should... Customer prior to leaving the rental location hold on the credit card to arrive after! 1/8 of a tank back in April, even though I returned the full... Unless OP has photos ( always a good idea in iffy situations OP... Place ready for guests to arrive or after they leave and tear, while Avis charges $ 10.! Not be available during this time other advice return area { { vm.customer.wizardNumberMasked } } for 1/8 a. While the cleaning is not a government agency, it 's basically a for-profit version.
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