Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. How do I get setup for eMessaging using the Securus Android app? Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. We help family and friends of incarcerated individuals. (a) No Consequential or Indirect Damages. Pricing, California nicamente para realizar pagos o compras de los servicios de la Empresa. Al almacenar su informacin de pago, usted puede Are you sure you want to end this chat with the Online Assistant? In most cases, payments are posted to accounts within one hour. We refer to these products and services as our Products. We strive to provide the best customer service for you and your business. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. You may not create any derivative work of our website or our Products. These charges, and whats included, are subject to change from time to time. estadounidenses. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. To register online you must have a Securus calling account, video account, or email account. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. you may call the Securus Technologies, Inc. Time Limit for Raising Disputes. Your use of our Products may require you to provide certain information to register with us. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. How do I get setup for eMessaging using the Securus Android app? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Alaska and TDCJ customers have 365 days to request a refund. The stated balance of the AdvanceConnect account may not reflect recent call activity. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Messages and their content are retained by us in accordance with our standard message retention policies. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. What can the Securus Debit account funds be used for? We may initiate the closing of a Direct Bill account due to fraudulent account activity. Any third-party product and service marks contained on our website are the trademarks of their respective owners. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Policy violation User is under the age of 18. These plans will vary from facility to facility. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. learn more Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. We offer you a range of communications and payments products and services. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. Subscription payments are non-refundable. las Transacciones Recurrentes. Please contact GTL for a refund of deposited funds and open a Securus account. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. How do I unblock my phone number on my Securus online account? Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Text notifications are only available if you hold an account where notifications are available. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. for more info). This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. We will attempt to troubleshoot the issue. Attorneys. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. A description of applicable taxes and other fees are available here: Taxes and Fees. By exploring our Career Center and the information below, you can learn more about how we make Read More You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Read 2 more reviews about Securus Contact Systems. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. provey a la Empresa para mantener en el archivo de su cuenta. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Dallas, Texas 75001, Securus Correctional Billing Services Up to $3.00 cash; Up to If you have any postage remaining on your account, you will not be entitled to a refund. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. What is the Securus Video Connect Unlimited Subscription? Name of the facility from which the account holder is receiving calls. 2. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. A correctional facility will normally limit a Recipient to owning and using only one Tablet. We provide these links only for your convenience. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de 2. How do Idetermine what type of account to make a payment on? 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