Booking Conditionsapply. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Can I use the restaurants at my hotel whenever I like? Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Make sure you have your 7 digit easyJet holiday reference to hand. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. Check your room descriptions carefully to see whats included. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. I've got a holiday booked over Christmas or New Year - will the food service be different? You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. Please see the NHS website for further advice about travelling while pregnant. Before you fly with easyJet, you need to check-in online. Will I pay extra if Im a single person booking a double room? When it comes to paying for your trip, you have a few options. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. Is there anything I need to be aware of? That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. 3. How will I receive my holiday documents and booking reference? If youre on a beach holiday, a transfer will be automatically included. If were made aware of changes, we try to update our website as needed. Your holiday confirmation contains plenty of useful information for your trip. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. How do I apply for EC261 compensation related to flight disruption? Still need help? Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You're always protected with easyJet holidays. That's a promise WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). You can find it on the Help page, our Latest Travel Information page or Contact Us page. easyJet holidays do not offer the option to book a hotel only deal. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. Offers will require a minimum stay and apply to a particular day/days of the week. All customers on international flights must have a valid passport and, where required, a valid visa. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. I want a cash refund for my credit is this possible? Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Subject to change without notice. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. Weve included links to essential reading to help you understand the health and entry requirements for your trip. Can I increase or pool my hold luggage weight allowance? The description for my hotel looks out of date? Will I have to pay any additional fees to use the hotels facilities? Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Can I set up a direct debit to pay my holiday balance? Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. Im in resort and Ive got an issue with my holiday who can I contact? You can make requests for your hotel when booking your holiday online. If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. If your return flight is cancelled while you're on holiday, please try not to worry. Whats the luggage allowance on an easyJet holiday? Subject totheBest Price Guarantee Terms & Conditions. Prices are subject to change. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Maximum total size (length + width + height) = under 275cm. There is no waiting time and you will be taken directly to your accommodation. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Interactive Dashboards To Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. After hours chatbot. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. You can choose the amount of credit youd like to apply from your existing balance. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! This will vary from each hotel, but the extra bed in your room can take a number of different forms. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Will I need to pay any deposits or local taxes at my hotel? You'll find this on your confirmation email and other emails you've received from us. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. Your large cabin bag needs to fit in the overhead locker. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. My room has an extra bed what type of bed will this be? The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Full board this includes three meals a day, your breakfast, lunch and dinner. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. Will I see any reps while I'm on holiday? Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Tracking gaining insights and consumer data. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Discount cannot be used in conjunction with Free Child Places. One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. Our easyJet Chatbot is now available on easyJet.com . The company would much rather prefer you handle all your transactions online without We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Can I get an extension on my balance due date? Unfortunately you wont be able to. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Baby changing bags are allowed as an additional free item and we have factored space for these on board. Booking Conditionsapply. We want you to be confident that your holiday is right for you. What is the easyJet holidays Protection Promise? Twitter Due to Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. How do I find and use my easyJet holidays credit? For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. The practice of issuing vouchers attracted criticism because many people My hotel is closed / my flight is no longer operating what happens now? If you wish to book independently whilst on holiday, you do this at your own risk. Tidio is a live chat platform powered by chatbots. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. 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