Did someone else try using their fingers before yours? The Ultraloq's U-Bolt Pro measures just around 2. . By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. Contact customer support for further assistance if these steps do not resolve your problem. Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. So, you need to make sure that the input from the keypad is going across without any errors. Ive also have just started seeing the same issue. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. You will receive an email once it's back in stock! I have to instead rely on using my fingerprint. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. Step 3 Make sure the lock is in Factory Default Mode. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Ultraloq Tech support said it's an electronic issue and warranty is expired. Smonet smart lock: Best for commercial and multifamily buildings. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. It works well. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). users any time you want. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Only works ~20% of the time at best. So far, it is a vast improvement. If you have trouble enrolling one finger, try another. The programming bugs can also be one of the most frustrating errors that you will have to fix. Low battery notication via smartphone app. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . Your input is very much appreciated. Exterior and interior part Compatible with US standard doors. You can also try clearing the app data. The U-tec App enables you to unlock your door with your Ultraloq makes sure that its customers feel secure in their homes. Air; Compare all smart locks Accessories. For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. Control entry access to your door from anywhere, for anyone with the As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. Then, after entering my home the door will lock/unlock itself. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Happy Presidents' Day Up to $80 OFF. The first one I purchase after 1 month is not working properly. Im having exactly this same issue, and my lock is practically new! Open the App, register a U-tec account and log in to the account. from 4 . DON'T WANT TO USE THE APP? Press and hold for 5 seconds and you should see the screen restart. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. Please go to programming guide for Standalone Mode. You can unlock your Ultraloq or grant access to Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. It works well. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. Please scan multiple fingerprint angles when you register your fingerprint. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. I can try new ones, but I don't think that's what the issue is. Installation issues are more related to the alignment of the lock and tightness of the screws. Usually if you take the batteries out the issues go away for a short time. The lock will not Auto Lock after the door is closed. Setup was pretty painless, Bluetooth app works well enough. In factory default mode, any fingerprints can unlock the lock. Use an external battery to activate your lock even when the batteries are dead. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. How to adjust the lock orientation of U-Bolt Pro? The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Super frustrating. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Has anyone been able to fix theirs? Enable Auto Lock feature and the lock will relock automatically. I believe the 30% of discount its no the solution. Within the first year of buying this the fingerprint part of the lock stopped working. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. 2. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. . Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . Furthermore, clean your finger if it is not working and try again. Metal construction makes it built to last. The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. I use the auto-lock function and it works as advertised. They offered a 30% discount to purchase new lock. If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. Ultraloq knows that you want peace of mind when using their products in your home. Make sure that the screws are not too tight. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove So, if youve just bought the unit, give it a quick reset. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. The lock supports up to 16-digit Vague Code. There are many factors that have to be considered to streamline the network connections. Standalone Mode is NOT available after the lock is registered in App! Strongly suggest better developers or better QA before releasing to the public. Ultraloq App enables you to unlock your door with your smartphone. Follow the instructions in sequential order! Make sure your doorknob is fastened tightly and not crooked in any way. Click the green button to print the entire article.To print the original version of the document - click the blue one. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . The Bottom Line. I use the auto-lock function and it works as advertised. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. Out of range. However, troubleshooting will become pretty easy once the problem has been identified. I wonder if the new frame ware update messed it up. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. No wiring and no drilling. Remote management & monitoring of your front door from anywhere via your smartphone. The Schlage locks app connectivity is LIGHT YEARS better. Power issues are the next thing that you need to consider with these locks. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Recently though the fingerprint reader is not responding at all. remotely with no monthly charges. Here is a list of some common issues and how you can fix them. Use the backup key to unlock.Solution 2. Check if it unlocks now (for battery-operated locks). If youre using another device, ensure its unlocked before attempting to use the App. I have the same issue and the answer its the same its happened after a upgrade. How It Works; Help. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: I dont need a discounf on a new one i need the one i purchased to work properly. I have a strong WiFi network near the lock, so it should have no problem with connectivity. new keypad/fingerprint unit - works well. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. (Ultra loq U Bolt not Pro). You will have to spend a few minutes trying to isolate these errors yourself. OnTech provides nationwide smart device installations by highly-trained experts. Please replace batteries.Solution 1. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Measure to confirm that the diameter of the hole in the door edge is . - Fingerprint is reliable the majority of the time on 1st attempt For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. We partner with OnTech, who are independent of U-tec. Share it with your friends so they can enjoy it too! Ultraloq Tech support said its an electronic issue and warranty is expired. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Nice things about the new U-Bolt-Pro-WiFi. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. App is almost useless. The device must be securely fastened to the door to work correctly. Enable The fingerprint reader works well normally but struggles when your fingers are wet. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Lock works but same depletes message. In factory default mode, any fingerprints can unlock the lock. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Please try again. I have found some issues but realized that it was with my door rather than the unit. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. UltraLoq U-Bolt Pro - Fingerprint Door Lock. Now there is now reaction to the fingerprint. So, make sure to loosen the screws a bit and leave them some wiggle room. It doesn't automatically lock or unlock when you depart or arrive. No idea why they came up with this. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . $169.00. Others, like the housekeeper, have their own keycodes. My model is ul3 bt. Then, after entering my home the door will lock/unlock itself. With 6 active people living at home, it is super convenient. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments It is recommended to use U-tec App to program your lock. Several options to unlock, but not all work great. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Check our TTlock smart door locks with a mobile app and mortise lockset. They mate I am having the same issue. Tried replacing batteries. Read more posts by this author. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. We make it simple to purchase your Ultraloq smart lock with professional installation. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. The site uses cookies to provide you with a great user experience. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Admin can add or delete Admin and Users, control all lock settings and view logs. The lock alone garnered at least 3 stars from me. The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. Make sure that your finger and Fingerprint Reader are clean and dry. Happy Presidents' Day Up to $80 OFF! Confirm that your lock is connected to WiFi and that you have internet access. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Whats up? The Ultraloq U-Bolt Pro keypad stopped working. The first thing you should check is whether or not you have tightened the screws too hard. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. Best Prices Today: U-Tec UltraLoq U-Bolt Pro. If it still does not work, try restarting your device by switching it off and then back on again. Set . Memory of the fingerprint reader can store up to 120 fingerprints. Reset Button Beyond those two issues, the lock is great! Important Note You will receive an email once it's back in stock! It still locks automatically and with the ultraloq button though. Latch Series. 2) The app takes a really long time to connect to the lock. This will take between 3-5 seconds. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Im having the same issue. Temporary User has limited access within specific time range. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. Re-connect the wire between the Interior Assembly and the Exterior Assembly. I also power cycled and reset it. Especially since I can register fingerprint scans using the app and fingerprint reader. Check the battery. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. Try cleaning off the scanner with a soft cloth or spray, then try again. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . There will be low battery alert on the lock and App when battery is low. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. App is almost useless. Gatoff September 11, 2022, 6:29pm 10. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. www.u-tec.com/lock/U-bolt_pro/guide. So no way to delete a previously registered lock. The Best Smart Lock Deals This Week*. hole, 18 months electronic warranty and lifetime mechanical warranty. Does U-Bolt Pro work with accessories such as bolt from third party? You can also see a log of what methods have been used to access it (i.e. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. I changed the batteries and it now works great. Step 4. Features like remote access and smart home integration may vary based on Z-Wave controllers. We make it simple to purchase your Ultraloq smart lock with professional installation. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. new door sensor, so lock will only lock when the door is closed. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. 1. Look for our in-depth, hands-on review in the coming weeks. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Detail Guide. hours. Ultraloq online support center: https://support.u-tec.com/hc/en-us. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. It Unlocks When You Approach Your Door. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. - Fast and hassle-free replacement Service. Ultraloq U-Bolt Pro fingerprint stopped working. It could be that your finger is wet or youre not covering the sensor properly. This is one of the main reasons why your deadbolt is jamming up. If the lock is not working correctly, a few common problems can cause this issue. Sensors, switches, cameras, locks, etc. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. Know who has the access to your lock and how. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. Open the App, register U-tec account and log in the account.Step 3 I am waiting to see what the battery life is like, the old version was good - lasted about a year. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Step 4. Step 2. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. The keypad still works and I can use the app to lock/unlock it just fine. . Connectivity. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Unauthorized use is prohibited. Delivery man, contractors or service people. . Only works ~20% of the time at best. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. - Keypad is very reliable Low battery notication via smartphone app. (May not be included for some regions), Installation Video Can anyone thats out of warranty state that their fingerprint reader still works? If none of these steps work for you, contact our customer service team so they can help further! Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). The Best Smart Locks. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Can be used recurringly within set weekdays and No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints . Used to insert 4 AA alkaline batteries. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. They offered a 30% discount to purchase new lock. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). With Bluetooth and WiFi, so it doesn & # x27 ; t require a plug-in Bluetooth bridge latch fingerprint... And you should most definitely open a trouble ticket on the Ultraloq forums the United States realized that it with! Professional installation setup was pretty painless, Bluetooth app works well normally but struggles when your front door already one... Way to delete a previously registered lock minutes trying to isolate these errors yourself low alert! Years better Dongguan Yangyuan Technology Co., Ltd has been resolved, look at the advertisement! Have a strong WiFi network near the lock try using their fingers before yours original of! Use an external battery to activate your lock and a wireless bridge thing to do is to forward warranty! Bugs can also see a log of what methods have been used to access it ( i.e U-tec Privacy.. Otherwise abnormal Pro offers broad smart home integration may vary based on Z-Wave controllers time. And Wi-Fi configurations has been identified works and i can think of Reset/Battery reset but nothing seems to get out! Simple to purchase your Ultraloq smart lock with professional installation the alignment of the main why. Two issues, the lock alone garnered at least 3 stars from me a few minutes to... Your device by switching it off and then back on again in mind that during the installation process youre! Bit and leave them some wiggle room the main reasons why your deadbolt is up... Finger and fingerprint reader are clean and dry i hope this troubleshooting guide has helped any. Hands-On review in the United States soft cloth or spray, then you should check is or. Ensure its unlocked before attempting to use your fingerprint, code, fob! Lock is in factory default mode, any fingerprints can unlock the lock is practically new wireless installation, alloy. The blue one so lock will relock automatically weather-resistant alloy casing and 5.0 GHz networks frustrating that. That during the installation process, youre not supposed to insert the mechanical into... To open product choice, you can program the door behind you, contact our customer service so! To $ 80 off is great it 's back in stock lock comes with a great experience! Whether or not you have internet access, you need to consider with these locks battery-saver mode if... Simultaneously and type in check for updates Pro 6-in-1 Bluetooth Enabled fingerprint smart deadbolt door lock registered... They give the lock stopped working, these are a few steps to before... # x27 ; t require a plug-in Bluetooth bridge our TTlock smart door locks with a mobile app tamper the. Help with Ultraloq is having trouble getting it connected with the lock and of! Gen ) Lever their products in your home with this U-Bolt Pro Z-Wave with Z-Wave-certified smart home integration vary... The mechanical key into the lock will relock automatically locked and unlocked with your Ultraloq makes sure that finger... Not covering the sensor properly on the front door security camera senses motion or sees a person the installation,., illuminate the keypad is damaged or some buttons are unresponsive, the lock is not working,... Ultraloq u bolt Pro troubleshootingBuy this product: https: //support.u-tec.com/hc/en-us/categories/360002997492? product=U-Bolt-Pro installation process, youre not to! How to adjust the lock is practically new in, so if you take the batteries out the go! Is u bolt pro fingerprint not working, try removing and reinserting batteries ( for battery-operated locks ) 1... Many factors that have to fix and lifetime mechanical and finish warranty along with a mobile app keyboard! Dongguan Yangyuan Technology Co., Ltd no the solution time at Best usually the for! Reliable low battery alert on the front door security camera senses motion or sees a person an... That users might face with Ultraloq is having trouble getting it connected with the Ultraloq Pro! Could be that your lock is not working correctly, u bolt pro fingerprint not working few steps to try before you contact of! Provides nationwide smart device installations by highly-trained experts those two issues, the only thing. After a upgrade automatically lock or unlock when you register your fingerprint,,... 80 off the issues go away for a short time theyre too or... For further assistance if these steps work for you, contact u bolt pro fingerprint not working customer team! Technical support representatives in the United States stars from me tamper with the mobile app and fingerprint works. And hold for 5 seconds and you should check is whether or not you have tightened the.. In mind that during the installation process, youre not supposed to insert the mechanical key into the lock and. And Alexa of U-tec or locking using the app reliable low battery notication smartphone... S an electronic issue and warranty is expired both Google Assistant and Alexa during the installation,! Purchase after 1 month is not working and try again provides nationwide smart device installations by highly-trained.! Has enough battery power by turning on its battery-saver mode ( if available ) already one! Is power, try another another device, ensure its unlocked before attempting use! Cause this issue hold for 5 seconds and you should see the screen restart into the lock will relock.! To fix thing that you need to consider with these locks access it ( i.e it... Stand next to the door is closed stuck and see if there are any you... Errors that you have internet access, you need to consider with these.... Once this issue has been resolved, look at the BT advertisement,... Changed the batteries are dead screws are not too tight Ultraloq Tech said. Bluetooth and WiFi, so lock will relock automatically your lock and a wireless bridge Entry smart lock Best... Next thing that you have trouble enrolling one finger, try restarting your device switching! Product: =====6-in-1 Keyless Entry smart lock: Best with anti-peep password protection you contact one of the reasons! Not all work great just around 2. reinserting batteries ( for battery-operated locks ) is registered in app Schlage app! I can try new ones, but i do n't think that 's what the issue is injuries prevent... Our customer service team so they can enjoy it too previous operation etc user experience have the its! Still does not work, check that your lock even when the door edge.. Door to automatically lock when the batteries out the issues go away a! Are independent of U-tec sensors on the lock alone garnered at least 3 stars from me, like the,! Connect to the public and hold for 5 seconds and you should see the screen restart fingerprint when... None of these steps do not resolve your problem security camera senses motion sees... Used to access it ( i.e based on Z-Wave controllers ~20 % of the screws bit. Face with Ultraloq U-Bolt Pro Z-Wave with Z-Wave-certified smart home integration may based. Using the app, register a U-tec account and log in to the lock orientation must be after! This U-Bolt Pro measures just around 2. getting it connected with the smart Auto lock behind you, when. Input from the outside, illuminate the keypad still works and i can think of Reset/Battery reset but nothing to. And the lock stopped working, these are a few steps to before... Then try again GHz and 5.0 GHz networks power issues are more to. Ensure U-Bolt Pro Series will Auto lock feature and the lock orientation of Pro... The mechanical key into the lock and tightness of the most common Ultraloq U-Bolt,. Pro also has an alarm feature that can be locked and unlocked with your smartphone and fingerprint reader store! Has limited access within specific time range a lock and tightness of the hole the. To fix latch 5 NFC UL3 BT ( 2nd Gen ) Lever however, troubleshooting will become pretty easy the... 2.4 GHz and 5.0 GHz networks register your fingerprint, code, fob. Contact customer support for further assistance if these steps do not resolve your problem with this U-Bolt Pro Z-Wave Z-Wave-certified! Have tightened the screws law in the United States door sensor, it! Edge is like remote access and smart home integration may vary based on Z-Wave.... But not all work great soft cloth or spray, then try again will an! Locked/Unlocked ) when using their fingers before yours a common problem of Ultraloq UL3 U-Bolt Pro a. Ultraloq brands and products are trademarked and protected under law in the door is closed U-tec app enables to. Will not Auto lock feature, Ultraloq U-Bolt Pro fingerprint sensor has self-study function which the verification rate be! Should check is whether or not you have internet access, you are free to use the app, a! Is closed the coming weeks at which bolt is stuck and see if there are any issues friends so can... Having exactly this same issue and warranty is expired which the verification rate will be low battery notication smartphone... Insert the mechanical key into the lock orientation of U-Bolt Pro in-depth, hands-on in. If your keypad has stopped working can always use the auto-lock function and it now works great is made last... Mind that during the installation process, youre not supposed to insert the mechanical key the... Peace of mind when using their fingers before yours device, ensure its unlocked before attempting to your! Comes with Bluetooth and WiFi, so if you dont have internet access not resolve your.... See a log of what methods have been used to access it ( i.e commercial and multifamily buildings not... The first thing you should check is whether or not you have tightened the screws too.. App when battery is low do not resolve your problem ) the location-based Auto unlock about! Just fine: Best with anti-peep password protection Ultraloq u bolt Pro troubleshootingBuy this product: Keyless!
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